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Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Live Agent - Visual notification to customer (not agent)

Applications, Service & Support

I have been on the customer end of a couple of Live Agent sessions and my sessions are never completed successfully because I inevitably work on other things at the same time and don't notice when the agent responds. Two hours later I stumble on the chat browser window with 3 posts from the agent asking if I'm still there and need assistance.
 
Perhaps there is an audible notification that I always miss, but is it possible to configure a visual notification to end users consuming support? The audible notification is inadequate because visitors might have their audio muted or speakers off.
 
I would like to implement Live Agent in our organization, but want to make sure I'm not going to end up with a bunch of open-ended sessions with people like me doing a million things at once.

I think other live agent offerings accomplish this by updating the title bar text.

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