Increase size limit on Email2Case - Ideas - Salesforce Trailblazer Community

All Ideas

Idea Details

Post an Idea
This idea has been merged into another idea. To comment or vote on this idea, please visit On-demand email-to-case design flaw.
0  Points voting closed

Increase size limit on Email2Case

Not Categorized

Salesforce imposes a 10M size limit on emails processed via Email2Case.  We routinely have customers send email to us with attachments that exceed this limit.  Today, those emails pass successfully through our Exchange server (which has a much higer size limit), but are blocked from being added as a Case in Salesforce.  There is no alert, warning, reject message - no indication to either us or our customers that the email is lost. 

Salesforce needs to either increase the size limit or provide a way to notify the sender / intended recipient that the email was blocked.

· Flag

Latest Comment from Salesforce

  • IdeaExchange Moderator - 5 years ago

    From the release notes:
    With the Summer '14 release, we’ve increased the size limit for attachments to objects from 5 MB to 25 MB. Collaborate more easily with larger attachments to cases, accounts, orders, and other objects.
  • Upvotes
  • Downvotes



from AppExchange


Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.