Fire a Update trigger after EmailMessage system update - Ideas - Salesforce Trailblazer Community

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Fire a Update trigger after EmailMessage system update

Service Cloud

When a user clicks a unread case EmailMessage the later status changes from "New" to "Read".
However this does not fire a update trigger nor a update workfolw.
This behaviour does not allow adding custom functionality to this event. Im my case this functionality is unsetting a case "Unread Eail" checkbox

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