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Delivered in Lightning
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Edit button when viewing article.

Salesforce Platform, User Experience

From the Articles tab, after searching and opening an article it would be good if there was an Edit button so that we can quickly edit an existing article to fix mistakes that we've noticed.  The current method of having to cut the title, open Article Management, paste the title (re-searching for the same article), then editing, saving, publishing, going back to where I left off in my Articles tab is too long winded and is too much of a distraction from what I was originally doing.

Technical people like myself are busy searching for issues related to an issue I'm working on, so if there is a long winded and distracting process to fix typos or other issues within an article I'm viewing then I'm much less likely to fix them.

Would be even better if it was a type of Quick Edit feature which has less features than the Article Management page, say only a Cancel and a Save button that will save the updates and automatically publishes it to the existing Published level.

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Latest Comment from Salesforce

  • Claudio Castro - 2 years ago

    This Idea has been delivered in Spring '17! For more details, please see the Release Notes:

    Streamline Your Screen with a Unified Knowledge Home Page and List Views
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