All Ideas

Idea Details

Post an Idea
This idea has been delivered and can no longer be voted or commented on. If you’d like to add to this conversation, please post a new idea.
3,540  Points voting closed
Delivered in Winter 16
Idea is generally available.

Increase number of characters in Subject Field: Case E-mails

Email & Email Templates

Can you please also increase the length of the subject field when you are creating an e-mail as an activity from a case. It currently still limits you to 100 characters.

Thanks,

· Flag

Latest Comment from Salesforce

  • Jennifer Sacks - 3 years ago

    With Winter '16 support agents can now use and see a maximum of 650 characters in email subject lines displayed using the Email Publisher in Case Feed.

    You can find more information in the release notes here: 
    http://releasenotes.docs.salesforce.com/en-us/winter16/release-notes/rn_case_feed_email_publisher_subject_line_char_limit.htm#rn_case_feed_email_publisher_subject_line_char_limit​
  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.