customize email template for new user account & password reset email notificatio - Ideas - Salesforce Trailblazer Community

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customize email template for new user account & password reset email notificatio

User Administration

Issue: Basically, Symantec corp has over 23 sandboxes and when we create an user account in multiple sandbox, the standard email template does not list enough information for user to understand what the sandbox name is, who has requested an account for them etc creating confusion and takes lot of administrator time to respond to user email especially for companies with 15000+ licenses. Users are not savy enough to pick up sandbox name from username. Also when we reset password, the standard email template

Enhancement: Allow customizable email template for new user account & password reset email notification. If no custom template is selected, the system should default to standard SFDC template.

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