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Vote 4330  points

Salesforce for Outlook - Create / Add Case from Email

Customer Support, Email Client & Office Suites, Large Enterprise Ideas, Large Enterprise


Connect to Outlook supported right clicking on an email to add it to an existing case or to create a new case.  This feature was DROPPED in the new Salesforce to Outlook.   This essentially leaves you without this capability if you are using Office 2010.

Please add this capability back to the product!

February 2011 Update

  1. With the Spring '11 release, Salesforce for Outlook now supports associating emails to existing Cases.  Email to Salesforce users can also leverage this new functionality.
  2. We're working on support for creating new Cases from Emails.  


5 years ago · 90 Comments · Report Abuse

Latest Comment from Product Management

Ken Wakamatsu

November 2011 Update
  • We're finishing up the feature to create new Cases from Emails.
  • The ability to associate emails to existing Cases will continue to be in the cloud.
Ken Wakamatsu, Product Manager

4 years ago · Report Abuse

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