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Salesforce Knowledge: Increase article attachment filename length

Knowledge

When attempting to attached a file to a Knowledge Article where the filename length is greater than 40 characters, the following error is displayed:

Error: The filename exceeds the maximum length allowed, which is 40 characters.

Please increase this limit. This limit for Solutions is 80. The last 8 attachments we have attempted to attach had filenames ranging from 51 to 79 characters. These had to be renamed to less descriptive filenames. We prefer to retain the descriptive filenames so that our customers who have saved the attachments locally can easily identify them without opening it.

I believe Salesforce can understand this request as the Salesforce Customer Portal Implementation Guide is 51 characters long:

salesforce_customer_portal_implementation_guide.pdf

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Latest Comment from Salesforce

  • Claudio Castro - 2 years ago

    This Idea has been delivered in Spring '17! For more details, please see the Release Notes:

    Add Files to Knowledge Articles in a Snap
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