All Ideas

Idea Details

Post an Idea
500  Points
Open
Idea has been posted. Give it an upvote or downvote.

Allow visibility for queue list views to be restricted to queue members

Accounts & Contacts

When you create a queue, the list view that gets generated for it will error out if you:
  • Are not a member of the queue, and
  • Are not in the role hierarchy above a member of the queue, and
  • Don't have the Manage Users privilege on your profile
If you don't fall into any of those three categories, you get this message when trying to access the list view for that queue:
Insufficient Privileges:  You do not have the level of access necessary to perform the operation you requested.  Please contact the owner of the record or your administrator if access is necessary.
Why Salesforce would display a drop-down option for a list view that would throw an Insufficient Privileges error when you click it makes no sense.  One way to rectify this is to amend the security model to allow list views to be visible only to people who are members of the queue and those above them in the role hierarchy.

To do this right now, you would need to create a public group and mirror membership of the queue with those in the public group, then share the queue with that group . That workaround is awful for administrators.  Actually having this feature in Salesforce would be very helpful.

Merge Idea · Flag

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.