As per What Is A Gack?
, the number in the parentheses of a GACK Error Id is the general stack trace id.
This represents the common stack trace for a specific internal error.
Create a system that exposes limited information about that general error that will be useful to users. Users could be directed there directly from the GACK error page.
- Is there a fix scheduled in the next release for that error
- What are the common causes of the error and work arounds
- If it is reproducable by Salesforce (I.e. should you go to the effort of telling Salesforce how it occured)
Ideally this will remove the need to contact support to determine what went wrong until the internal fix is deployed. Especially if they already know what is going wrong or have already fixed it for the next release.
It might be tied into the known issues