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Workflow email alerts to contacts should be recordable as activity history

Process Builders & Workflow

The new ability to send email templates to contacts triggered by time-based workflow is a great process automation capability, but we need to see the history of those emails against the contact. There should be a check box when you create an alert that is, "Track history" so that when a contact calls in to discuss the contact of the email we have a record of what was sent.

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Latest Comment from Salesforce

  • Jason Teller - 5 months ago

    Thank you all for your feedback on ways to improve our product. While this is something we understand would be extremely useful in understanding the history of email communications in relation to a contact, this is not in our short term roadmap. Our current investments into making Lightning Flow an awesome product result in a number of tradeoffs, and there is also the challenge of identifying the best interaction with activity history (or should it be activity timeline....), but we do hope to get back to this item at some point.
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