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10,330  Points voting closed
Delivered in Winter 20
Delivered in Winter 20

Integrate ability to send surveys after a case is closed

Case Management

Salesforce needs a way to include an easy way to send surveys to customers once a case for them has been closed. The feedback from customers should be recorded and viewable in the related case itself. This information should also be available to include in a dashboard.

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Latest Comment from Salesforce

  • KRANTI AVADHANULA - 3 months ago

    This feature along with process builder integration is generally available in the Winter 20 release. To learn more, please see: https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_general_salesforce_survey.htm?edition=&impact=
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