Allow Web-to-Case to support Case Attachments - Ideas - Salesforce Trailblazer Community

All Ideas

Idea Details

Post an Idea
15,900  Points
Open
Idea has been posted. Give it an upvote or downvote.

Allow Web-to-Case to support Case Attachments

Case Management



I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

Merge Idea · Flag

Latest Comment from Salesforce

  • IdeaExchange Moderator - 4 years ago

    Hi Roby, I don't have a new update to share, however we're actively working with our PMs to get a fresh update on a batch of ideas and this is included in that batch.  Per my previous update they were targeting some testing this summer so I'll see if that's completed. I'll post again when that's complete and I have an update. Thanks for your patience.

    Previous Update:
    Update: We are not currently working on this feature, but we definitely understand the pain associated with the limitation and are exploring the best way to address it.  Our team will be performing a series of tests this summer to help us get a better Idea of scope/level of complexity
  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.