Allow Web-to-Case to support Case Attachments - Ideas - Salesforce Trailblazer Community

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Allow Web-to-Case to support Case Attachments

Case Management

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

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  • IdeaExchange Moderator - 4 years ago

    Hi Roby, I don't have a new update to share, however we're actively working with our PMs to get a fresh update on a batch of ideas and this is included in that batch.  Per my previous update they were targeting some testing this summer so I'll see if that's completed. I'll post again when that's complete and I have an update. Thanks for your patience.

    Previous Update:
    Update: We are not currently working on this feature, but we definitely understand the pain associated with the limitation and are exploring the best way to address it.  Our team will be performing a series of tests this summer to help us get a better Idea of scope/level of complexity
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