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Gmail to Salesforce - TRUE Integration

Salesforce Platform, Applications, Email, Google, Large Enterprise Ideas, Large Enterprise

On Roadmap

To integrate with Gmail and Google Apps, the proposed solution is to add the unique Email-To-Salesforce email address to be blind-copied on every email sent. Currently, emails BCC'd to one's personal add-to-Salesforce email address can be associated only with Contacts, not Contacts AND/OR opportunities as with the Outlook integration tool. This means that one must go to every individual Contact to view the overall Account or Opportunity activities. There is no master Opportunity or Account activity list. Additionally, adding emails received in Gmail is not possible. Only emails that Salesforce users send can be associated with Salesforce -- that is, only HALF of all correspondance is tracked. How is one supposed to manage Opportunities if is not possible to see all correspondance/activities in one place? Can the "Add to Salesforce" and "Sync" functionality available for Outlook not simply be added to Gmail?

8 years ago · 141 Comments ·Merge Idea · Report Abuse

Latest Comment from Product Management

Jennifer Sacks

A complete integration with gmail is on our roadmap, and we hope to have functionality in this area ready for release within the next year (safe harbor). We will provide more concrete details as they become available.

7 months ago · Report Abuse

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