Case Insensitive Reference IDs
For some time there has been a discussion on CRM success about sensitive vs. insensitive salesforce IDs. The discussion goes something like follows: Normal object IDs are 15 characters and look something like the following: 01I400000009Sds. However, these IDs are case sensitive, and when utilizing tools such as the Excel Data Connector, you have the potential of running into severe trouble (VLOOKUP does not recognize case differences). Hence, Salesforce also allows you to use a case in-sensitive version of record IDs (e.g., 01I400000009Sds3e2) that runs 18 characters long (the actual formula for the conversion this is very complex). In the Service and Support world, however, we've run into the same exact problem. Email to Case Reference IDs [ ref:00D3WKx.500434K0E:ref ] are very similar to record IDs 500400000034K0E, and are also case sensitive. This causes a distinct problem when certain email clients convert these IDs to sentence-case. Can we also have the option of having case in-sensitive reference IDs?