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Justin M. Hughes

Case Insensitive Reference IDs

Salesforce Platform, Administration & Sharing, Applications, Service & Support, Large Enterprise Ideas, Large Enterprise

Delivered (Archive)

For some time there has been a discussion on CRM success about sensitive vs. insensitive salesforce IDs. The discussion goes something like follows: Normal object IDs are 15 characters and look something like the following: 01I400000009Sds. However, these IDs are case sensitive, and when utilizing tools such as the Excel Data Connector, you have the potential of running into severe trouble (VLOOKUP does not recognize case differences). Hence, Salesforce also allows you to use a case in-sensitive version of record IDs (e.g., 01I400000009Sds3e2) that runs 18 characters long (the actual formula for the conversion this is very complex). In the Service and Support world, however, we've run into the same exact problem. Email to Case Reference IDs [ ref:00D3WKx.500434K0E:ref ] are very similar to record IDs 500400000034K0E, and are also case sensitive. This causes a distinct problem when certain email clients convert these IDs to sentence-case. Can we also have the option of having case in-sensitive reference IDs?

7 years ago · 27 Comments · Report Abuse

Latest Comment from Product Management

Shannon Hale

The CASESAFEID() function introduced in Spring '12 addresses this issue. Create a formula field that wraps the id in the CASESAFEID() function. This converts the 15-character case-sensitive ID to the 18-character case-insensitive ID, for better compatibility with Excel.

1 year ago · Report Abuse

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