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Case Teams

Applications, Service & Support, Delivered Ideas, Large Enterprise Ideas, Large Enterprise


A Case Team would be similar in some ways to an Account Team or a Sales Team. It would be a related list on Case which enumerates people, either Users or Contacts, who are interested parties on that case. The Case Teams feature would add the following benefits: * Users or Contacts could be set to be notified when certain aspects of the case, like the status, change. * Users on the list could be set to be notified when there are comments on the case, and Contacts on the list could be set to be notified when there are Public comments on the case. * Members could be automatically added to the list upon case assignement, and could be inherited from the Account Team if desired. * The case could automatically be shared to all members of the Case Team so that those members could view the case via the app or via the portal.

7 years ago · 71 Comments · Report Abuse

Latest Comment from Product Management

Marilyn Lin

Since this Idea has been delivered, please feel free to start a new Idea posting to generate new comments...and also to receive credit when your Idea gets delivered. You can post a comment with the link to your new Idea here to generate traffic to it. ~IdeaExchange Program Manager

6 years ago · Report Abuse

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