All Ideas

Idea Details

Post an Idea
This idea has been delivered and can no longer be voted or commented on. If you’d like to add to this conversation, please post a new idea.
4,240  Points voting closed
Delivered in Winter '09
Idea is generally available.

Case Teams

Case Management

A Case Team would be similar in some ways to an Account Team or a Sales Team. It would be a related list on Case which enumerates people, either Users or Contacts, who are interested parties on that case. The Case Teams feature would add the following benefits: * Users or Contacts could be set to be notified when certain aspects of the case, like the status, change. * Users on the list could be set to be notified when there are comments on the case, and Contacts on the list could be set to be notified when there are Public comments on the case. * Members could be automatically added to the list upon case assignement, and could be inherited from the Account Team if desired. * The case could automatically be shared to all members of the Case Team so that those members could view the case via the app or via the portal.

· Flag

Latest Comment from Salesforce

  • Marilyn Lin - 9 years ago

    Since this Idea has been delivered, please feel free to start a new Idea posting to generate new comments...and also to receive credit when your Idea gets delivered. You can post a comment with the link to your new Idea here to generate traffic to it. ~IdeaExchange Program Manager
  • Upvotes
  • Downvotes



from AppExchange


Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.