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Manage Queues Permission

Authorization & Permissions

We have a lot of queues we would like to have managed by regional admins who we don't want to have a lot of Sys Admin privileges. We currently cannot give them this responsibility because it requires the 'Customize Application' perm. This causes the Sys Admins to have to do all of the queue management which requires a lot of time. We would really benefit having a separate perm for managing queues. The screenshot has the perms that are required now

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Latest Comment from Salesforce

  • Belinda Wong - 2 years ago

    The ability to delegate public groups management was added in Spring '15:

    The recommended workaround for this idea is to add Public Groups as members to your queue and then use the above mention Spring '15 feature to delegate the management of users belong to those public groups.
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