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Delivered in Summer '15
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Case assignment checkbox - Hidden but selected?

Salesforce Platform, Applications, Sales Force Automation, Service & Support, User Experience

On Page Layout there is an option under 'Layout Properties' called 'Case assignment checkbox'. It gives us the option to Add to the Page Layout, and to be defaulted ON. However we would like to be able to default this as ON, but also for it NOT to be on the Page LAyout (i.e. we want the Case Assignment Rules to always kick-in, and for there to be no option for the user to untick this box).
Any other suggestions for how to do this would be much appreciated!

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Latest Comment from Salesforce

  • IdeaExchange Moderator - 5 years ago

    This feature is being delivered in our Summer '15 release.

    For more information please see the release notes:
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