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70  Points
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Allowing Flexible Lunch Breaks to be within a window

I have created originally below idea but the first part is addressed via the relvance groups and it is OOTB. https://success.salesforce.com/ideaView?id=0873A000000EC0rQAG However, we still need an ability to restrict the lunch breaks to be… Show more

0 comments · 3 months ago

450  Points
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Field Service Dispatcher Console: Show public holidays

Currently the Gantt chart does not show public holidays. Requirement is to have the possibility for the user to select one or more countries in the dispatch console, whose public holidays shall then be shown with a specific background color. It is… Show more

4 comments · 9 months ago

100  Points
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Recurring Resource Absences

Currently, it is not possible to create or mark absence types as "recurring". It is a very common scenario that a service resource needs to mark 'non-availability' or 'break' time  across days/weeks during a particular time… Show more

0 comments · 6 months ago

30  Points
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Hoover Field Availability in Lighting

We are very reliant on our hoover fields for QUICKLY seeing related information. That is the whole purpose for using lookup fields in some cases. I don't know why Salesforce would TAKE AWAY that functionality. With lightning we are no longer able… Show more

0 comments · 6 days ago

20  Points
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Support Quick Text on Service Appointments

Quick Text is supported on Work Orders in Field Service Lightning and should be supported on Service Appointments as well. 

0 comments · 4 days ago

260  Points
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FSL Mobile App - Provide more icons next to service appointments on list view

In the FSL mobile app, it would be very helpful to technicians out in the field if each service appointment showing on the list assgined to them had a specific icon for each status.  It would be much easier for them to quickly visualize the list. … Show more

1 comment · 10 months ago

10  Points
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10  Points
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200  Points
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Service Appointment History Tracking Reports

Is there a Service Appointment History tracking report in the pipeline for anytime soon? I understand that you can use custom report types to create Service Appointment reporting but there is no functionality to create a cusom History Tracking… Show more

4 comments · 7 months ago

10  Points
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REPORTING On HISTORY FIELD TRACKING for WORK ORDER, SERVICE APPOINTMENTS

1)Having HSITORICAL TRENDING for FSL object such as work order and service appointment 2) Ability to create a report on  WORK ORDER and SERVICE APPOINTMENT "FIELD HISTORY"  

0 comments · 3 days ago

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