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1,560  Points
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Knowledge one Widget in utility bar in Lightning

In service console classic , we can add "Knowledge One" as Console Comopoent(shown in utility bar at the bottom of screen in console). It could be very usfull to have the same function for Service Console app in Lightning

39 comments · 2 years ago

5,580  Points
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Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.  One way… Show more

52 comments · 2 years ago

5,800  Points
Partial Delivery in Winter 18
Idea was partially delivered. We post an update about anything that wasn't delivered.

Knowledge Article Viewed Date / Voted Date filter in Reports

I would like run a report to filter Knowledge Articles by the Article View date, so I can see which articles have been viewed by users over the past x days / months. This should also be available for Vote date, in the same way, so I know in a given… Show more

92 comments · 6 years ago

1,240  Points
Up for Prioritization
Up for Prioritization

Printable view button does not appear in Knowledge Lightning

With the Spring 19 release, the Printable View button was released for Lightning. However, though this button appears available to add on the page layout for Articles, the button does not appear on the page. Please allow the Printable View button to… Show more

26 comments · 10 months ago

1,700  Points
Up for Prioritization
Up for Prioritization

Mass Updates of Knowledge Article Channel Visibility

Administrators should be able to update article "IsVisibleIn..." fields via the API or from some Article Management interface.We have 2000+ articles and are rolling out a customer portal. To get those articles available to our customers,… Show more

25 comments · 7 years ago

20  Points
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Spell Checking in community question answer

Currently when we question/answer on salesforce community, system doesn't check for spelling mistakes, that feature should be there while replying to any question in salesforce community.  

1 comment · 3 days ago

420  Points
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Remove Article URL/Title from Community Layout

Upon making the switch from Classic Knowledge to Lightning Knowledge, we noticed that the article Title and URL fields are visible when a user is viewing the article within the community. Because the Title and URL fields are required on all page… Show more

4 comments · 11 months ago

100  Points
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Prevent multiple users from editing a Knowledge article at the same time

Currently, two people can edit a Knowledge article at the same time. This can lead to significant rework for those managing a Knowledge Base.  The issue is that if  user X is actively editing an article and user Y also wants to make edits, they will… Show more

1 comment · 5 years ago

40  Points
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LWC : 'Lightning record view form' should support Knowledge object

Standard Salesforce OOTB lightning Knowledge component does not come up in list of standard or custom – managed components while adding it on utility bar. In order to support business requirement, We had to create a new custom component (LWC) from… Show more

0 comments · 3 months ago

10  Points
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Create a Knowledge Article from a Lightning Web Component

To create a new record from a Lightning Web Component, Salesforce suggests you import the 'uiRecordAPI' and use the 'createRecord' method. However the 'User Interface API' does not support the Knowledge Object. Link: https:/… Show more

0 comments · 16 hours ago

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