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3,500  Points
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Push notifications / list refresh in Lightning Experience Console

Currently lightning experience doesn't support push notifications - as documented here: https://help.salesforce.com/articleView?id=console_lex_limitations.htm&type=5 Please enable it!  We have a number of different service desk teams who… Show more

80 comments · 1 year ago

2,050  Points
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In Lightning, Allow Option on Cases to Pop Out Email Action

On most standard objects, there is an option to pop out the email action so that there is more room to compose an email. However, on Cases, this is not an option. Our customer service team frequently emails customers and now are confined to a small… Show more

24 comments · 1 year ago

4,780  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

76 comments · 1 year ago

4,450  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Show exact date time of chatter post or activity in Lightning Case Console feed

Scenario: Several users add activities to a Case in the Service Console within an hour. In Lightning, it rounds off and shows all these events as having occurred ~1 hour ago.   We need a higher level of accuracy than that.  Please display the… Show more

91 comments · 8 months ago

1,870  Points
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Exclude Spam Attachments like company logos in email to case

We have email to case enabled since some time and have opened up the cases object to our account managers.However, after a while they started complaining that the attachment section on their accounts is overflowing with SPAM attachments, which could… Show more

19 comments · 3 years ago

610  Points
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Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

15 comments · 10 months ago

8,080  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Need the ability to add an attachment when you LOG a case

We use the Self Service Portal to allow our clients to ask us questions based on an Excel spreadsheet template that they fill out for us. However, when you LOG a case, you cannot attach a file. It's a five-step process: You have to log the case,… Show more

76 comments · 12 years ago

10,080  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Make Case Comment Object and Page Layouts Customizable

I think it would e extremely beneficial to have the ability to customize the Case Comment object. I'd like to add fields to object so I can track time spent investigating an issue each time a comment is added by a Support Engineer on my team. I&… Show more

129 comments · 11 years ago

1,130  Points
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Case Email Action should honor predefined To Recipients all the time

The Case Email action does not honor predefined values for To Recipients when there are already emails against the Case. Instead, the email action effectively functions like a Reply button pushing the last sender into the To field of the email pane.… Show more

2 comments · 1 month ago

870  Points
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Email-to-Case: Additional Attempts to Insert Case if First One Fails

When multiple emails are sent at the same time from the same address to an email-to-case address, we notice that case insertions sometimes fail with an unable to lock row error.  While I understand the reason for the error, Salesforce should be… Show more

18 comments · 4 years ago

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