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In Lightning, Allow Option on Cases to Pop Out Email Action

On most standard objects, there is an option to pop out the email action so that there is more room to compose an email. However, on Cases, this is not an option. Our customer service team frequently emails customers and now are confined to a small… Show more

37 comments · 1 year ago

6,090  Points
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Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

112 comments · 1 year ago

6,090  Points
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Show exact date time of chatter post or activity in Lightning Case Console feed

Scenario: Several users add activities to a Case in the Service Console within an hour. In Lightning, it rounds off and shows all these events as having occurred ~1 hour ago.   We need a higher level of accuracy than that.  Please display the… Show more

123 comments · 1 year ago

8,870  Points
Open - Not Planned
Open - Not Planned

4000 Character Limit On Case Comments Needs To Be Removed

There is currently a limit of 4000 characters for each case comment entry. This is unacceptable for a Support Organization's needs. In fact, I believe this limitation is a bug.We need this limitation of 4000 characters removed as soon as possible… Show more

157 comments · 12 years ago

2,670  Points
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Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

37 comments · 1 year ago

1,410  Points
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Bring back the Escalated Case Arrow Icon in Lightning List Views

When a Case is escalated in Classic it displays a arrow icon in the List view. This arrow doesn't who in Lightning. It should. Show more

17 comments · 1 year ago

1,010  Points
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Lightning - Remove Change Owner from List Views Quick Action

At the moment when you view cases in a list view in the lightning service cloud console, users get a dropdown when they can go straight into edit mode but it also gives them access to the Change Owner button. We have removed this from our page… Show more

21 comments · 1 year ago

8,460  Points
Up for Prioritization
Up for Prioritization

Need the ability to add an attachment when you LOG a case

We use the Self Service Portal to allow our clients to ask us questions based on an Excel spreadsheet template that they fill out for us. However, when you LOG a case, you cannot attach a file. It's a five-step process: You have to log the case,… Show more

79 comments · 12 years ago

14,970  Points
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Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

192 comments · 12 years ago

3,050  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

70 comments · 1 year ago

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