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2,190  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

57 comments · 1 year ago

5,280  Points
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Rich Text capabilities in the Case Description

Enable Rich Text capabilities in the case description

96 comments · 9 years ago

140  Points
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Scroll Through all Attachments on Case Related List

When managing a Case that has multiple attachments instead of opening and close each file to view the image sent by the customer, we would like to scroll left/right to see the next/previous file.

0 comments · 2 days ago

140  Points
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Restrict a singular record to specific users.

It would be helpful if there was a way to restrict access to a single record to specific users by their a) username b) role c) profile from within the record itself. For instance, if we have a Case record and we dont want anyone but foouser… Show more

3 comments · 2 days ago

540  Points
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Email Drafts Private in Lightning vs Public In Classic

With Summer'18 we can have Drafts in LEX but they are private by default However this wasn't the case in classic as Drafts were publicly available and can be accessed by all users who had access to case. This has become a serious adoption… Show more

18 comments · 11 months ago

4,980  Points
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Show exact date time of chatter post or activity in Lightning Case Console feed

Scenario: Several users add activities to a Case in the Service Console within an hour. In Lightning, it rounds off and shows all these events as having occurred ~1 hour ago.   We need a higher level of accuracy than that.  Please display the… Show more

101 comments · 10 months ago

3,870  Points
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Push notifications / list refresh in Lightning Experience Console

Currently lightning experience doesn't support push notifications - as documented here: https://help.salesforce.com/articleView?id=console_lex_limitations.htm&type=5 Please enable it!  We have a number of different service desk teams who… Show more

88 comments · 1 year ago

1,130  Points
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80  Points
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Service Console Scroll Bar for multiple Cases instead of a "more" drop menu

When you have multiple Cases open you get to a point that you cant display more than around 15 cases before you have a "more" drop down menu at the end that allows you to see the rest of the cases. What would be awesome is instead of having… Show more

1 comment · 8 days ago

10,410  Points
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Make Case Comment Object and Page Layouts Customizable

I think it would e extremely beneficial to have the ability to customize the Case Comment object. I'd like to add fields to object so I can track time spent investigating an issue each time a comment is added by a Support Engineer on my team. I&… Show more

131 comments · 11 years ago

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