Ideas - Salesforce Trailblazer Community
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70  Points
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Ability to attach emails to emails

When composing an email (i.e. from within a Case) users can attach files to the email they are composing. It would be great if users could also attach existing emails related to the Case. Something similar to what is possible with any email client… Show more

0 comments · 3 days ago

30  Points
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Session timeout issue using direct links when multiple SFDC tabs open

Session Timeout issue happens when the user opens multiple Saleforce pages (records) using direct links that are provided in the emails received from Saleforce. Each page (record) asks for username and password. Upon inputting the credentials and… Show more

0 comments · 3 days ago

1,450  Points
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Spring 19 Pinned List preference resets once the browser cache is cleared

Pinned List Views preferences are stored in browser cache. As per the release notes  https://releasenotes.docs.salesforce.com/en-us/spring19/release-notes/rn_lex_pinned_lists.htm Pinned lists aren’t synced between browsers. But, this needs to be… Show more

20 comments · 10 months ago

430  Points
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Path on Tasks

It would be great to see Tasks Path on the Each Object showing where is teh current task status EX: Scheduling the team meeting to give the Updates on latest Product is not scheduled which means the task not completed - to see this i have to go to… Show more

11 comments · 1 year ago

1,260  Points
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on double click collapse quick actions on case in Service Console in Lightning

In the feed-based case page layout in a Classic Salesforce Service Cloud Console app, when clicking on a publisher quick action, it expands. When clicking on it again, it collapses. This allows the agents to have maximum space to read the feed as… Show more

8 comments · 1 year ago

220  Points
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Allow History Tracking of Multi-Select Picklist Values

Multi-Select Picklists store the data as semi-colon seperated text, why can't the history show these values?   Please add the oldvalue and new value to the history tracking for Multi-Select Picklists. I picked the Service Cloud as the category,… Show more

1 comment · 2 years ago

1,150  Points
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Icons from custom tab styles not visible in Lighting Console apps

When you create a custom tab style with a custom icon for a tab the icon should be visible within Lightning Console Apps drop-down tab menu.  

13 comments · 1 year ago

10  Points
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Highlight Externally Visible Feed Items in Lightning Experience

There is a feature to highlight the external feed items in Classic, as documented here: https://help.salesforce.com/articleView?id=case_interaction_highlight_external_feed_items.htm&type=5. This is very useful, however it's not availaible in… Show more

0 comments · 4 days ago

60  Points
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Console: Reorganize tabs arbitrarily

Many users treat console tabs as their to-do list. When they're all closed, you can take a deep breath and think about what you should do next. Like any to-do list, everyone has their own way of staying organized. And most users tend to change… Show more

0 comments · 1 month ago

100  Points
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Console: Support an onBeforeTabClose() event

Want to nudge your users to do something before they close that workspace tab? If Salesforce supported an event like onBeforeTabClose() you could pop a modal saying "Are you sure you want to close this tab before you attach the TPS Report like… Show more

0 comments · 1 month ago

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