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320  Points
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Parameterized Reports in Salesforce1

Currently, passing Report parameters into Salesforce1 is not possible as they are not recognized by the application. This can be achieved in the full site, and it would be useful to have access to these Reports while accessing Salesforce through the… Show more

4 comments · 2 years ago

13,820  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

160 comments · 7 years ago

180  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Incorrect 'From' address for Case Comment Notification email to Contact

Hi Team, So currently Case Comment notification email sent to the Case Contact is going with the "From" address as the person/user who is posting the comments on that case. The Contact is basically the customer and so should not get a… Show more

2 comments · 13 days ago

890  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow iPad browsers to view Lightning Experience

The number one road warrior tool for many is an iPad. We can do more with mobile devices than computers could do just a few years ago. Why not let users use Lightning Experience on the iPad?

25 comments · 1 year ago

4,150  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Track Knowledge Article Searches and / or Views by User

As we drive adoption of Knowledge, we would like to see which Product Support Agents are looking at the Knowledge Articles as they resolve cases so that we can mentor agents to use this tool.  Unfortunately, the available Report Type only tracks the… Show more

50 comments · 3 years ago

890  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Actions: Predefined picklists can be set by formula

When using the Predefined Field Values in an Action, you can only set a picklist field to be a single set value.  I would like to be able to set the picklist field by using a formula.  

6 comments · 2 years ago

1,190  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Move Knowledge Articles From One Org to Another

Sometimes, it becomes necessary to move Knowledge Articles from one Org to another (sandbox to production, sandbox to sandbox or one production org to another org). It would be very helpful if Salesforce can come up with a system to do the task.

23 comments · 3 years ago

10,380  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Add option to default "Send Notification Email" to checked when changing owner

In our case this primarily affects lead assignment, but we'd like to see an option to default the "Send Notification Email" check-box to checked for individual objects when changing the owner of the object. Currently, this check-box… Show more

312 comments · 10 years ago

3,600  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Customize the layout of the close multiple cases page

I would like the ability to customize the layout of the mass close case page. You can get to the page I am referring to by clicking on the check box next each case you want to close then click on the "Close" button located at the top. We… Show more

67 comments · 8 years ago

3,200  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow Live Agent to also transfer file to customer

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer. We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help… Show more

73 comments · 3 years ago

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