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470  Points
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Emails attached in SFDC change to a wrong formatting

Is there a way to make the attachments visible in a more user friendly way? Currently the emails attached to a request that is opened in SFDC are usually changed to .msg format and renamed as “Attachment” and we need to save them to our computer so… Show more

0 comments · 20 days ago

430  Points
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Download HTML copies of emails from the case

Download HTML copies of email, as a proof for a specific action taken by a certain user, should be available. Nowadays we only have the possibility to send the email to a ceratin email address, but not to save it directly to our computer.   Show more

0 comments · 20 days ago

450  Points
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Button that would help us identify duplicated cases

Is there a possibility to create a button that would allow you identify the duplicates and be able to close them?   Show more

1 comment · 20 days ago

390  Points
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Copy the original currency from a case to another

When creating associated cases, the original currency (case currency) from the parent case should be copied over automatically.

0 comments · 20 days ago

350  Points
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Forward functionality not available in Feed Layout

The Forward functionality needs to be included in the feed layout as well, near 'Reply' and "Reply to all".   Show more

0 comments · 20 days ago

300  Points
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Templates description not visible in Feed Layout

Enhance the Feed View layout to display the template description as well so that people could easily pick the right template, based on description details and explanations. Currently only template name field is being displayed and this is limited to… Show more

0 comments · 20 days ago

320  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Drag&Drop contact email address in Feed Layout

In details layout we can move (drag&drop) contacts from TO to CC fields. In Feed layout this is not possible. Can we enable this in Feed Layout as well?   Show more

0 comments · 20 days ago

290  Points
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Feed Layout enhancement for Reply and Reply all buttons

Can these 2 buttons be moved on the top of the email? When the conversations is long, we have to scroll a lot to find the buttons. This makes it unfriendly especially for a new user that might have a hard time finding the buttons. Show more

0 comments · 20 days ago

310  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Undo button/ functionality when writing an email

Is it possible that we create an undo button/ functionality to use it when we write emails from a case and we modified something, but then we changed our mind and want to get back the initial/ original text?   Show more

0 comments · 20 days ago

150  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow global search in Communities to display additional objects in autocomplete

Currently when using the global search in Communities, the autocomplete only displays results from Discussions and Articles that match the keyword. Ideally, the admin can choose to allow additional objects, including Files, to appear in the… Show more

18 comments · 22 days ago

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