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350  Points
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Enable Global Search to look inside emails generated from email-to-case

When using email-to-case we have found that we can not use the global search to look for text within the incoming email.  I would be beneficial to get results against incoming emails.

9 comments · 7 days ago

8,570  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

120 comments · 9 years ago

2,060  Points
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Most(Recently) used templates should be on top of list

Support Agents need to search all the email templates in a folder to get the relevant template . Agents should be able to see the most used template at the top , so that precious time can be saved and AHT will be decreased.

6 comments · 22 days ago

100  Points
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All Communities Setup: Support List Views

Managing multiple communities in a single Salesforce org is one of Community Cloud's greatest features. But now that (as of Spring '17) we can have 100 active communities in an org, it would be far easier to manage these communities if we had… Show more

1 comment · 2 days ago

80  Points
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Enforce Required Fields for Knowledge Articles on Page Layout

There are two ways to make a field required: 1. Making it globally required by navigating to the object's fields in Setup, clicking on the field, and check the "Required" checkbox OR 2. Through the page layout click the wrench icon… Show more

0 comments · 22 days ago

50  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Make Work Order Sharing Like Case Sharing

Partner Super-users can see Cases realted to their Account, even if they do not own the Case. The same should be true for Work Orders. 

0 comments · 1 day ago

530  Points
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Smart Links

According to the article Smart links to Salesforce Knowledge Articles, Smart links are based on the channels they are in. However, when we publish Knowledge articles on our Site.com Community, Smart Links lead to a completely different channel (the… Show more

7 comments · 1 year ago

1,780  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Default field values using sforce.one.createRecord

When using the sforce.one api to create a new record, there is currently no way to pass in parameters to a standard layout. I would like to see an additional JSON parameter which allows passing of field name \ value pairs when creating a record. e.g… Show more

35 comments · 1 year ago

550  Points
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Add case comments in the Lightning Experience

In Salesforce Classic you can create Case Comments and decide if the comment should be shared with the Case Contact (external user) - Public and/or Send Customer Notification This feature is currently not available in Salesforce Lightning which is… Show more

5 comments · 4 months ago

70  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Case Contact Roles in Lightning Experience

At the moment, there isn't a great way for us to note specific contacts related to a case (i.e. IT contact, operations contact) since all of our staff utilizes Lightning, so we have to do it through lookup fields. It would be great to extend the… Show more

0 comments · 2 months ago

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