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2,560  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

49 comments · 1 year ago

420  Points
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Add Recently Viewed Pages to Live Chat Transcripts in Lightning Experience

In the Classic Experience you would be able to view the web pages visitors were currently and recently on in a section called "Recently Viewed Pages" for Live Agent chats. You do not have this ability in the Lightning Experience. This is… Show more

0 comments · 6 months ago

370  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.
350  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

3 comments · 6 months ago

3,110  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Ability to move utility bar to the right hand side of footer in Lightning

I would like to be able to change the utility to the right hand side. This is because we are using omni channel and our users like to have it open and not get in the way of their split view. 

56 comments · 1 year ago

130  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow Create/Edit Reports for Community Users in Lighting Templates

Currently Community Users are not able to Create or Edit existing reports, regardless of permissions or Community User License Type, in the Lightning Communities Templates. They can only run existing reports, or use existing filters on reports… Show more

2 comments · 7 months ago

8,390  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow iPad browsers to view Lightning Experience

The number one road warrior tool for many is an iPad. We can do more with mobile devices than computers could do just a few years ago. Why not let users use Lightning Experience on the iPad?

200 comments · 2 years ago

130  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Omni Channel routing does not work for manual assignment of the Case Owner

IF the Case Owner is manually assigned and agent is closing the Case. Once after Agent loging into Omni then the Closed Cases are showing up in Omni. This works well if the Agent accepts the Case via Omni but does not work for manually assigning the… Show more

3 comments · 3 days ago

750  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Show data categories in Knowledge list views

Currently data categories can’t be shown in Knowledge list views, which means there is no way to browse knowledge articles based on their categories. This was a feature we had in Classic Knowledge and is now a problem since migrating to Lightning It… Show more

15 comments · 5 months ago

4,860  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow users to select a dashboard on their lightning home page

According to Knowledge Article Number 000170918, users or Administrators can set the default dashboard in the lightning home page. (only users can do it in classic).In reality, ONLY Admins can set the dashboard (it can't be change by the user..… Show more

53 comments · 1 year ago

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