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Entitlement enabled for lightning

We really need to have Entitlements enabled for Lightning before we can consider moving.  This also limits our ability to use Mobile.   

11 comments · 2 years ago

3,260  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

71 comments · 1 year ago

1,210  Points
Up for Prioritization
Up for Prioritization

Printable view button does not appear in Knowledge Lightning

With the Spring 19 release, the Printable View button was released for Lightning. However, though this button appears available to add on the page layout for Articles, the button does not appear on the page. Please allow the Printable View button to… Show more

26 comments · 10 months ago

100  Points
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Customize Case Ownership change functionality - Add Case Team members list

Currently, the standard picklist option to change case ownership is People and Queue. This is not customizable for now. It would be great if we can have a customizable functionality where we can have an additional option in Case Assignments like… Show more

0 comments · 4 days ago

50  Points
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Flow Subscriptions to Platform Events Should Be Present in Refreshed Sandboxes

We have setup a Process Builder Flow that is subscribed to a Platform Event.  When we refresh a sandbox from Production (or from another sandbox) the new sandbox does not have the expected subscription present.  You have to go in the Flow in Process… Show more

3 comments · 2 days ago

50  Points
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Success Messages on Standard Actions

I would like the option to remove the Success Message on standard actions, or the option to turn all messages off. The message tends to slow down the progress of the loading page. Examples include messages stating a case was created or the case owner… Show more

0 comments · 2 days ago

1,000  Points
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Feed Emails - Drag / drop email addresses from to to cc

Drag / drop email addresses from TO to CC and vice versa,  same as outlook.

17 comments · 2 years ago

6,240  Points
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Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

114 comments · 2 years ago

310  Points
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Allow Supervisors to Manually Accept Chats in Queue

As a user viewing Omni Supervisor monitoring the queue backlog of Live Chats there are often chats in queue waiting for an agent that happen to be in the wrong queue. We need the ability to manually accept that chat using Omni Supervisor to transfer… Show more

3 comments · 12 days ago

2,760  Points
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Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

39 comments · 1 year ago

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