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190  Points
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Chat Snap-ins: Enable option to remove the "Start New Chat" button

Currently there is a scenario in Snap-ins which allows visitors to continuously repeat chat requests up to several hundred times per hour: - Live Agent Chat is set up using Snap-Ins; Live Agent Queues are disabled - Customer 1 accesses our website… Show more

0 comments · 3 days ago

4,930  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Public Calendars in Lightning experience

Need to be able to create a public calendar in the Lightning interface. Right now it has to be based apon an object and field. Need to create calendar for the Board Room or Company Events. Things that do not have anything to do with my objects. This… Show more

127 comments · 7 months ago

540  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Quick Text in Lightning

Salesforce Quick Text is curently available in feed based Case page layouts in Classic. It is really a great time saving feature but it is not available in lightning pages. Please make it available in lightning or let us know if it is already in the… Show more

24 comments · 1 year ago

1,640  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Customize Navigation Menu in Napili Template by Profile

There isn't a way  to customize the tabs in the navigation menu by profile within a community. It would be great to have a features like Page Variations which applied to the navigation menu as well. For example, I might want Profile A to see the… Show more

30 comments · 1 year ago

19,930  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

248 comments · 8 years ago

4,310  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow Live Agent to also transfer file to customer

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer. We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help… Show more

95 comments · 4 years ago

60  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Set default Calendar Business Hours

I should be able to set default hours for the Calendar component. I doubt many people are booking appointments from 12AM - 7AM, and having to scroll past these unlikely times is unnecessarily time consuming. Also many businesses are closed Sundays… Show more

1 comment · 4 days ago

1,210  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Ability to move utility bar to the right hand side of footer in Lightning

I would like to be able to change the utility to the right hand side. This is because we are using omni channel and our users like to have it open and not get in the way of their split view. 

26 comments · 8 months ago

3,580  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Actions: Predefined picklists can be set by formula

When using the Predefined Field Values in an Action, you can only set a picklist field to be a single set value.  I would like to be able to set the picklist field by using a formula.  

61 comments · 3 years ago

8,380  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Make Case Comment Object and Page Layouts Customizable

I think it would e extremely beneficial to have the ability to customize the Case Comment object. I'd like to add fields to object so I can track time spent investigating an issue each time a comment is added by a Support Engineer on my team. I&… Show more

101 comments · 10 years ago

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