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2,240  Points
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Allow iPad browsers to view Lightning Experience

The number one road warrior tool for many is an iPad. We can do more with mobile devices than computers could do just a few years ago. Why not let users use Lightning Experience on the iPad?

40 comments · 1 year ago

220  Points
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Delete/Erase(Hard Delete) multiple Custom field

It would be very useful to have delete/Erase(Hard Delete) multiple custom field at once. Currently we have to delete each field individually. We can delete multiple field using Ant destructiveChanges but we have to erase all field individually. This… Show more

3 comments · 2 days ago

180  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Enable Case Team in Lightning

We are using case team and want to migrate to lightning. However this feature is not available in lightning. On the lighting roadmap it says future....but as a partner we would like this to be brought forward

4 comments · 1 month ago

370  Points
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Drag Contacts From To, CC, BCC in Case Feed Emails

In the To, CC, and BCC fields  on Case Feed Emails, it would be great to be able to drag contact/email addresses between the fields. 

11 comments · 24 days ago

14,660  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

171 comments · 7 years ago

10,740  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Add option to default "Send Notification Email" to checked when changing owner

In our case this primarily affects lead assignment, but we'd like to see an option to default the "Send Notification Email" check-box to checked for individual objects when changing the owner of the object. Currently, this check-box… Show more

316 comments · 10 years ago

9,610  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

130 comments · 10 years ago

120  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow acess to Omni-Channel Supervisor via Permission Set

Currently we are unable to add access to this feature via a permission set, and can only do so via profile update. Having the ability to add via permission set would allow for individuals with the same profile to have access. i.e. Manager & Agent… Show more

5 comments · 10 months ago

1,270  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Move Knowledge Articles From One Org to Another

Sometimes, it becomes necessary to move Knowledge Articles from one Org to another (sandbox to production, sandbox to sandbox or one production org to another org). It would be very helpful if Salesforce can come up with a system to do the task.

27 comments · 4 years ago

6,860  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Make Case Comment Object and Page Layouts Customizable

I think it would e extremely beneficial to have the ability to customize the Case Comment object. I'd like to add fields to object so I can track time spent investigating an issue each time a comment is added by a Support Engineer on my team. I&… Show more

81 comments · 9 years ago

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