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5,260  Points
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Rich Text capabilities in the Case Description

Enable Rich Text capabilities in the case description

96 comments · 9 years ago

580  Points
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Customize Omni Supervisor List View Columns

It would be great to have the ability to modify which fields are displayed on the Omni Supervisor list view columns. We have used Omni-Channel and used queues as skills (since skill based routing is not supported yet). As some users have multiple… Show more

5 comments · 1 year ago

140  Points
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Restrict a singular record to specific users.

It would be helpful if there was a way to restrict access to a single record to specific users by their a) username b) role c) profile from within the record itself. For instance, if we have a Case record and we dont want anyone but foouser… Show more

3 comments · 1 day ago

120  Points
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Scroll Through all Attachments on Case Related List

When managing a Case that has multiple attachments instead of opening and close each file to view the image sent by the customer, we would like to scroll left/right to see the next/previous file.

0 comments · 20 hours ago

1,340  Points
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Omni-supervisor Customized View

The new omni-supervisor (beta) feature is awesome however we would like to have the ability to add user attributes as sortable/filterable columns to the views.  Standard user field such as Manager and other custom User fields.

5 comments · 2 years ago

840  Points
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Add Recently Viewed Pages to Live Chat Transcripts in Lightning Experience

In the Classic Experience you would be able to view the web pages visitors were currently and recently on in a section called "Recently Viewed Pages" for Live Agent chats. You do not have this ability in the Lightning Experience. This is… Show more

3 comments · 1 year ago

470  Points
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Workaround for Live Agent Desktop notification in Lightning

In Salesforce Classic you have the option of having a desktop notification when receiving a new Live Agent request via Console. This option is not working in Salesforce Lightning meaning If an agent is using another application the new Chat… Show more

10 comments · 9 months ago

2,100  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

52 comments · 1 year ago

1,130  Points
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1,000  Points
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Google Tag Manager in Communities

I would like to see an option/field in Community Builder for a Google Tag Manager account tag to work the same as the Google Analytics tag works in the Napili communities template. This item helps enhance the implementation of GTM in places where… Show more

10 comments · 1 year ago

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