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email to case loop

Some NDS and bounce responses to new cases being created through email-to-case case an infinite email loop.The email goes from SFDC to an address that generates a new but related email which it sends to SFDC. This then generates a new case email from… Show more

55 comments · 9 years ago

9,660  Points
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Need the ability to add an attachment when you LOG a case

We use the Self Service Portal to allow our clients to ask us questions based on an Excel spreadsheet template that they fill out for us. However, when you LOG a case, you cannot attach a file. It's a five-step process: You have to log the case,… Show more

82 comments · 13 years ago

280  Points
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Ability to attach emails to emails

When composing an email (i.e. from within a Case) users can attach files to the email they are composing. It would be great if users could also attach existing emails related to the Case. Something similar to what is possible with any email client… Show more

0 comments · 11 days ago

6,780  Points
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Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

122 comments · 2 years ago

15,410  Points
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Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

196 comments · 12 years ago

1,180  Points
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Lightning - Remove Change Owner from List Views Quick Action

At the moment when you view cases in a list view in the lightning service cloud console, users get a dropdown when they can go straight into edit mode but it also gives them access to the Change Owner button. We have removed this from our page… Show more

21 comments · 1 year ago

1,190  Points
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Icons from custom tab styles not visible in Lighting Console apps

When you create a custom tab style with a custom icon for a tab the icon should be visible within Lightning Console Apps drop-down tab menu.  

13 comments · 1 year ago

2,650  Points
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Allow 384k to be the limit for Email Body in Lightning just like Classic

In Lightning the maximum default Email Body description length is 32,000. One can request the limit increased to 131,072 characters per this article https://help.salesforce.com/articleView?id=000204619&type=1&language=en_US But in Classic if… Show more

52 comments · 8 months ago

6,530  Points
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Email Signature Images as attachments

Please make it so that the logos and images on email signatures do not show up as email attachments. Whenever someone says they have attached images to an email, I have to go through more than 20 images sometimes just to find the image that they are… Show more

131 comments · 4 years ago

750  Points
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Improve Social Studio Connector and Integration

Right now Social Studio, Automate (former Social Hub), and Social Customer Service does not provide an option to push a Social Post into Salesforce without either creating a new or attaching to an existing Social Persona and Contact record.   We… Show more

12 comments · 2 years ago

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