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2,350  Points
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Increase 1 Mb limit on Photos inserted into Rich Text Fields

Mobile devices photos are greater than 1 Mb and you can not easily reduce the photo size on the phone or pad. Asking the limit on the photos inserted into Rich Text fields be increased so users can easily add photos on their mobile devices to Rich… Show more

102 comments · 3 years ago

420  Points
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Idea has been posted. Give it an upvote or downvote.

Preview part the email body in LEX

In Salesforce Classic, you are able to see the subject of the email along with a snippit of the email body.  In lightning, the HTML body is not an option when looking at the compact layout of the Email Message Object. It would be great to have… Show more

9 comments · 2 months ago

670  Points
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Idea has been posted. Give it an upvote or downvote.

Enable Omni-Channel to route a work item to ALL members of a queue

A customer's site goes down, and addressing the issue within seconds is critical. With Omni-Channel, we can create a queue for cases and associate that queue with a Routing Configuration that has a Routing Priority value of 1. Only one agent at a… Show more

10 comments · 1 year ago

110  Points
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Limit the delete ability to a user's own draft Articles

It would be nice to have some permission in Salesforce to only allow users to delete their own draft articles just like what described in the idea below. It shows delivered but it appears that it's not yet a functionality.  Restrict "Delete… Show more

1 comment · 2 days ago

6,030  Points
Up for Prioritization
Up for Prioritization

Allow Live Agent to also transfer file to customer

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer.We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help… Show more

134 comments · 5 years ago

14,760  Points
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Idea has been posted. Give it an upvote or downvote.

Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

191 comments · 12 years ago

26,310  Points
In Pilot/Beta
Idea is being tested as a pilot or beta feature.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

407 comments · 9 years ago

5,680  Points
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Idea has been posted. Give it an upvote or downvote.

Show exact date time of chatter post or activity in Lightning Case Console feed

Scenario: Several users add activities to a Case in the Service Console within an hour. In Lightning, it rounds off and shows all these events as having occurred ~1 hour ago.   We need a higher level of accuracy than that.  Please display the… Show more

115 comments · 1 year ago

2,400  Points
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Idea has been posted. Give it an upvote or downvote.

Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

31 comments · 1 year ago

210  Points
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Idea has been posted. Give it an upvote or downvote.

Auto save call log and tasks as drafts in Lightning

Thanks to implementing auto-save for Chatter Posts and for Emails in Lightning with the Winter 19 release. Now, please also provide the auto-save function for activities and tasks such as the Log a Call and New Task actions which is specifically… Show more

2 comments · 7 months ago

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