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1,510  Points
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LINE integration with LiveMessage

LINE is the most popular social chatting tool in Japan, Korea, Thailand and Taiwan etc.... Most of the service cloud deal will not be truely ANY Channel service without LINE integratoin.

21 comments · 14 days ago

1,980  Points
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Salesforce1 App - Ability to add attachments to objects

Please add the ability to add attachments from your iOS device.  You can do this with the mobile browser but cannot with the app.

40 comments · 3 years ago

200  Points
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Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.¬† One way… Show more

0 comments · 18 days ago

15,440  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

181 comments · 7 years ago

20  Points
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Make milestone name available to process builder

Case milestones can be updated using process builder but only the Start and Completed date fields are available. The milestone name should also be available so that specific milestones can be updated in a process. As of Winter 18 each milestone has… Show more

0 comments · 1 day ago

7,170  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Make Case Comment Object and Page Layouts Customizable

I think it would e extremely beneficial to have the ability to customize the Case Comment object. I'd like to add fields to object so I can track time spent investigating an issue each time a comment is added by a Support Engineer on my team. I&… Show more

82 comments · 9 years ago

130  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Enable Promoted Search Terms on Public Knowledge Base (PKB)

My Idea: As as Knowledge Admin, I want Promoted Search Terms to be available through search on the Public Knowledge Base so that we can pin key articles as top results based on specific customer search keywords. Background: We use Promoted Search… Show more

1 comment · 2 years ago

11,300  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Add option to default "Send Notification Email" to checked when changing owner

In our case this primarily affects lead assignment, but we'd like to see an option to default the "Send Notification Email" check-box to checked for individual objects when changing the owner of the object. Currently, this check-box… Show more

327 comments · 11 years ago

2,790  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Knowledge: Ability to Clone Articles and Article Types

Rather then just be able to create a new Article Type, the ability to clone one and just edit the renamed Article Type would save time in designing templates.Salesforce Update (12/12/14): Four Ideas requesting the ability to Clone Articles (vs… Show more

29 comments · 7 years ago

820  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Enable Case Team in Lightning

We are using case team and want to migrate to lightning. However this feature is not available in lightning. On the lighting roadmap it says future....but as a partner we would like this to be brought forward

13 comments · 3 months ago

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