Emails attached in SFDC change to a wrong formatting
Is there a way to make the attachments visible in a more user friendly way? Currently the emails attached to a request that is opened in SFDC are usually changed to .msg format and renamed as “Attachment” and we need to save them to our computer so…
20 days ago
Download HTML copies of emails from the case
Download HTML copies of email, as a proof for a specific action taken by a certain user, should be available. Nowadays we only have the possibility to send the email to a ceratin email address, but not to save it directly to our computer.
Button that would help us identify duplicated cases
Is there a possibility to create a button that would allow you identify the duplicates and be able to close them?
20 days ago
Copy the original currency from a case to another
When creating associated cases, the original currency (case currency) from the parent case should be copied over automatically.
Forward functionality not available in Feed Layout
The Forward functionality needs to be included in the feed layout as well, near 'Reply' and "Reply to all".
Templates description not visible in Feed Layout
Enhance the Feed View layout to display the template description as well so that people could easily pick the right template, based on description details and explanations. Currently only template name field is being displayed and this is limited to…
Drag&Drop contact email address in Feed Layout
In details layout we can move (drag&drop) contacts from TO to CC fields. In Feed layout this is not possible. Can we enable this in Feed Layout as well?
Feed Layout enhancement for Reply and Reply all buttons
Can these 2 buttons be moved on the top of the email? When the conversations is long, we have to scroll a lot to find the buttons. This makes it unfriendly especially for a new user that might have a hard time finding the buttons.
Undo button/ functionality when writing an email
Is it possible that we create an undo button/ functionality to use it when we write emails from a case and we modified something, but then we changed our mind and want to get back the initial/ original text?
Allow global search in Communities to display additional objects in autocomplete
Currently when using the global search in Communities, the autocomplete only displays results from Discussions and Articles that match the keyword. Ideally, the admin can choose to allow additional objects, including Files, to appear in the…
22 days ago
The Landmark © One Market St.,
San Francisco, CA 94105
If you can't find what you're looking for,
contact Salesforce Customer Support.
Powered by Community Cloud.
Learn More >