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3,580  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Push notifications / list refresh in Lightning Experience Console

Currently lightning experience doesn't support push notifications - as documented here: https://help.salesforce.com/articleView?id=console_lex_limitations.htm&type=5 Please enable it!  We have a number of different service desk teams who… Show more

82 comments · 1 year ago

520  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Printable view button does not appear in Knowledge Lightning

With the Spring 19 release, the Printable View button was released for Lightning. However, though this button appears available to add on the page layout for Articles, the button does not appear on the page.  Please allow the Printable View button to… Show more

6 comments · 4 months ago

4,850  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

78 comments · 1 year ago

100  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Option to minimize a quick action once expanded

Sorry if there is answer to this already, but I haven't seen it. We are migrating to lightning for our Customer Service team and use the Chatter Publisher component to provide them with some Record Quick Actions - however once they click on one… Show more

0 comments · 5 days ago

80  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Add Comments Related List to Custom Objects

It would be great to have a "Case Comments" feature on a custom object.  There are work-arounds where you can create a second custom object. Then create a lookup to the first custom object, however, that's creating additonal work and… Show more

0 comments · 2 years ago

13,730  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

176 comments · 11 years ago

4,480  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Show exact date time of chatter post or activity in Lightning Case Console feed

Scenario: Several users add activities to a Case in the Service Console within an hour. In Lightning, it rounds off and shows all these events as having occurred ~1 hour ago.   We need a higher level of accuracy than that.  Please display the… Show more

91 comments · 8 months ago

50  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Only display 'Salesforce Inbox' in the SF Mobile Send Email prompt if installed

The SF Mobile app displays a prompt when the user selects 'Send Email' from a contact which gives options for which email client to send the email with. This prompt always includes 'Salesforce Inbox' even if inbox is not installed on… Show more

0 comments · 23 hours ago

1,890  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Exclude Spam Attachments like company logos in email to case

We have email to case enabled since some time and have opened up the cases object to our account managers.However, after a while they started complaining that the attachment section on their accounts is overflowing with SPAM attachments, which could… Show more

19 comments · 3 years ago

530  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Omni Supervisor only showing partial list of All Agents

The All Agents tab of the Agent Summary in the Omni Supervisor is only showing a partial list of agents logged in. This is preventing a supervisor to view and select their team entire team. Please see the screenshot. Show more

1 comment · 4 months ago

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