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510  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Make Sales Path Available on Cases

Please make Salespath available for more than just Opportunities.  I would love to use this for case management for longer case resolution issues. 

7 comments · 2 years ago

12,650  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

144 comments · 6 years ago

700  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Actions: Predefined picklists can be set by formula

When using the Predefined Field Values in an Action, you can only set a picklist field to be a single set value.  I would like to be able to set the picklist field by using a formula.  

6 comments · 2 years ago

660  Points
Partial Delivery in Spring '17
Partial Delivery in Spring '17

Expand and Customize Sales Path to Other Objects

Sales Path is great, especially for end-users who need  a quick visual on a specific object process (e.g., Salespath for Opportunities). It would be great if we could expand and customize that feature for other objects (e.g., Leads, Cases)  For our… Show more

7 comments · 2 years ago

1,070  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Add case comments in the Lightning Experience

In Salesforce Classic you can create Case Comments and decide if the comment should be shared with the Case Contact (external user) - Public and/or Send Customer Notification This feature is currently not available in Salesforce Lightning which is… Show more

10 comments · 6 months ago

3,940  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Track Knowledge Article Searches and / or Views by User

As we drive adoption of Knowledge, we would like to see which Product Support Agents are looking at the Knowledge Articles as they resolve cases so that we can mentor agents to use this tool.  Unfortunately, the available Report Type only tracks the… Show more

45 comments · 3 years ago

17,610  Points
Partial Delivery in Spring '15
Idea was partially delivered. We post an update about anything that wasn't delivered.

Multiple email addresses for a contact

I would like to have multiple email addresses associated with a contact.A lot of times, the same contact uses different email addresses while logging a case and we have to manually merge all the contact info together. If its possible to assign… Show more

207 comments · 10 years ago

690  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Show Chatter Questions in Salesforce1

When using the Questions functionality the actual question text is not displayed on mobile devices. This causes all users to have to repeat the question in the summary/explanation area, and is causing adoption issues where no one gets an answer on a… Show more

13 comments · 2 years ago

120  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow mass updates to published/online articles (via API)

We need the ability to update articles via API (using DataLoader, Workbench, etc.) when the articles have a status of published/online.  I have over 2000 articles in my knowledgebase and being able to make bulk updates is critical in our ever… Show more

0 comments · 1 year ago

1,640  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Salesforce1 App - Ability to add attachments to objects

Please add the ability to add attachments from your iOS device.  You can do this with the mobile browser but cannot with the app.

33 comments · 3 years ago

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