IdeaExchange Overview & Status Definitions
Allow iPad browsers to view Lightning Experience
The number one road warrior tool for many is an iPad. We can do more with mobile devices than computers could do just a few years ago. Why not let users use Lightning Experience on the iPad?
1 year ago
Delete/Erase(Hard Delete) multiple Custom field
It would be very useful to have delete/Erase(Hard Delete) multiple custom field at once. Currently we have to delete each field individually. We can delete multiple field using Ant destructiveChanges but we have to erase all field individually. This…
2 days ago
Enable Case Team in Lightning
We are using case team and want to migrate to lightning. However this feature is not available in lightning. On the lighting roadmap it says future....but as a partner we would like this to be brought forward
1 month ago
Drag Contacts From To, CC, BCC in Case Feed Emails
In the To, CC, and BCC fields on Case Feed Emails, it would be great to be able to drag contact/email addresses between the fields.
24 days ago
Case Merge Button
Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable
7 years ago
Add option to default "Send Notification Email" to checked when changing owner
In our case this primarily affects lead assignment, but we'd like to see an option to default the "Send Notification Email" check-box to checked for individual objects when changing the owner of the object. Currently, this check-box…
10 years ago
Allow Web-to-Case to support Case Attachments
I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.
10 years ago
Allow acess to Omni-Channel Supervisor via Permission Set
Currently we are unable to add access to this feature via a permission set, and can only do so via profile update. Having the ability to add via permission set would allow for individuals with the same profile to have access. i.e. Manager & Agent…
10 months ago
Move Knowledge Articles From One Org to Another
Sometimes, it becomes necessary to move Knowledge Articles from one Org to another (sandbox to production, sandbox to sandbox or one production org to another org). It would be very helpful if Salesforce can come up with a system to do the task.
4 years ago
Make Case Comment Object and Page Layouts Customizable
I think it would e extremely beneficial to have the ability to customize the Case Comment object. I'd like to add fields to object so I can track time spent investigating an issue each time a comment is added by a Support Engineer on my team. I&…
9 years ago
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San Francisco, CA 94105
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