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680  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

22 comments · 2 months ago

1,120  Points
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Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

12 comments · 10 months ago

360  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Lightning- New Emails received in Cases do not have Subject in bold

When receiving a new Email in Classic it was very useful for Service teams to see Emails in New Status with Subject displayed in bold. This functionality is not available in Lightning and due to limitation to customize Email message Standard object,… Show more

4 comments · 12 days ago

70  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Critical Updates - New Entries should Trigger Email to Customers

In the Critical Updates Console, can any new entry that is added by Salesforce, generate an email being sent to the Customers System Administrators, Designated Contacts so there made aware of new Update or can the Customers Subscribe to Notifications… Show more

1 comment · 23 hours ago

120  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

We need to be able to pin the Home and Calendar tabs in Lightning Console

Before Winter 19, we could pin the Home and Calendar tabs in the Lightning Console.  After Winter 19, we no longer can.  I created a case with Salesforce, but they said this is an expected/intentional change.  That is unfortunate, because keep those… Show more

3 comments · 14 days ago

4,060  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Accept Button in Case Queue lists LIGHTNING

Please add the Accept button to the Queue lists in Lightning!!   

77 comments · 1 year ago

12,100  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

160 comments · 11 years ago

21,180  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

266 comments · 8 years ago

270  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Lightning- Include in Email message record page "Previous" and "Next" links

Classic users could open an Email message in Cases and click on "Previous" and "Next" links to directly access previous or next emails received in same case. In Lightning this option is not available and users need to open emails… Show more

0 comments · 12 days ago

6,300  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Public Calendars in Lightning experience

Need to be able to create a public calendar in the Lightning interface. Right now it has to be based apon an object and field. Need to create calendar for the Board Room or Company Events. Things that do not have anything to do with my objects. This… Show more

162 comments · 9 months ago

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