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1,060  Points
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Handle contacts with multiple email addresses in Einstein Activity Capture

Einstein Activity Capture does not handle contacts that have multiple email addresses.  During Activity Capture Einstein only considers the standard email field when matching emails to contacts.  So if a contact has multiple email addresses much of… Show more

24 comments · 1 year ago

9,130  Points
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Use Outlook integration (Lightning for Outlook) with Corporate Shared Mailboxes

We have some users that have multiple inboxes in Outlook. Usually, they will have their individual work email and a team vanity/shared inbox (i.e. teamname@flvs.net). With Salesforce for Outlook they could use the side panel across email inboxes, but… Show more

171 comments · 3 years ago

490  Points
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Standard Lightning Unresolved Items Component

Current method for allowing users to check for Unresolved Items in Lightning is not very user friendly.  It would be preferable if Salesforce would create a Standard Lightning Component so Admins could place it on desired pages for better utilization… Show more

4 comments · 2 years ago

280  Points
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Apex Data Loader Should Allow Me to Fix My Query Rather Than Starting From Scrat

I'm not perfect. Sometimes, when using the Apex Data Loader, I create a badly formed query. Currently, the Data Loader punishes me by directing me back to the main screen after it informs me that I made a mistake.  Instead, it should give me… Show more

2 comments · 9 years ago

30  Points
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Add events from a shared calendar in Lightning for Outlook

The new Salesforce for Outlook integration does not allow users to add an event from a calendar shared with them. We would like this feature so Sales Development Reps can set a meeting for Account Executives then push said event into Salesforce from… Show more

0 comments · 11 months ago

110  Points
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Enhanced Email - Ability to change default People behavior

If Enhanced Email is turned on, you click "Log Email on Send", and an email address matches a Salesforce record, the user is selected as the default People record for an email or event. This has been affecting us since the Winter '20… Show more

1 comment · 1 month ago

3,920  Points
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Editing documents

We have a lot of documents (Word, Excel etc.) that we use as templates which are stored mainly within the Documents tab. Currently when we want to edit any, we need to open it, save it to the local hard disk, make changes, save and then upload (or… Show more

60 comments · 12 years ago

70  Points
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Email from outlook template missing attachment & also tracking is not working

If an email is sent from the outlook plugin using the template, the related attachments do not get attached to the email.  Also, the email is not trackable.   Please fix both deficiencies.

0 comments · 9 months ago

10  Points
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Outlook Integration side panel does not map activity type "email" when added

When "logging email" using Outlook Integration, activity type "email" does not map to activity type in Salesforce.

0 comments · 3 days ago

360  Points
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Lightning for Outlook and Sync - Missing "Save" and "Save & Send Update" button

When using Lightning for Outlook and Sync, every update to the event (any field change) in Salesforce Lightning is always sending an updated meeting invite to the customer. Customers are of course not happy with this. What we mis in LEX is separate… Show more

7 comments · 1 year ago

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