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2,920  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Email logs should contain the subject of the email being sent

When my users claim they did not receive an email generated from a workflow rule, I pull log files to investigate.  I can verify that emails were sent to the individual and at what time, but I can't say with 100% confidence that those emails are… Show more

63 comments · 4 years ago

630  Points
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Settings for using default email editor

Since the Summer '19 release there is now an option that let the user choose what should happen when a user is clicking on an email address in Salesforce. 2 options: Option 1: Salesforce Email Composer Option 2: Default Email Application… Show more

7 comments · 29 days ago

460  Points
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Allow option to for admins to choose company wide default for clicking emails

With the Summer '19 release, Salesforce released the ability to click emails within salesforce and have it pop open the email composer.  It also gave a setting for users to decide if they want to use their default mail client or use the email… Show more

4 comments · 1 month ago

4,700  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Select Files/Attachments from Related Record when composing Send Email

In Lightning Experience, the Send Email feature is a great tool for composing emails that are then tracked and logged as an activity on a record. However, when selecting a file/attachment to include with the email, it is difficult or impossible to… Show more

45 comments · 2 years ago

110  Points
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Email Message On Closed Cases ,Doesn't Create a Case

I have an issue.When ever for a case a solution is provided to the customer by sending an email(Email Message) and they reply back that they are satisfied with the solution.We go ahead and close the Case.  Again the customer uses the same mail to… Show more

5 comments · 8 years ago

900  Points
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Embed Report in Email Templates

It would be great if there was a way to embed a saved Salesforce report in an email template. Scheduling a report works well, but sometime you need context around the report. For example: We are just now starting to use Ideas. It would be good to… Show more

23 comments · 5 years ago

4,520  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Email to Custom Object (same functionality as Email to Case)

I would like to be able to clone the Email to Case Functionality to use it for a Custom Object.

90 comments · 9 years ago

80  Points
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Allow users to edit Lightning Email Templates created by another user.

Currently, even if a user has the permission "Manage Public Lightning Email Templates," they cannot edit any Lightning Email Templates that are stored in public folders which are created by anyone other than themselves unless they have the… Show more

2 comments · 8 months ago

2,000  Points
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Allow underscores "_" in email domain fields

Some of companies are now using an underscore in the domain portion of the email address.  Salesforce will not allow this, so it forces us to enter an incorrect address or leave it blank. It would be great if Saelsforce would allow "_" to… Show more

40 comments · 8 years ago

970  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Select alternate/custom email address when sending email in Salesforce Lightning

In Salesforce Classic, when sending an email, it is possible to select from all email fields on the contact. This allows users to choose which email address they want to send the email to. In the Salesforce Lightning Experience, there is no option to… Show more

9 comments · 1 year ago

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