Ideas - Salesforce Trailblazer Community
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280  Points
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FSL Mobile App - Provide more icons next to service appointments on list view

In the FSL mobile app, it would be very helpful to technicians out in the field if each service appointment showing on the list assgined to them had a specific icon for each status.  It would be much easier for them to quickly visualize the list. … Show more

1 comment · 11 months ago

210  Points
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Edit verbiage for Push Notifications in FSL Mobile App

In the FSL Mobile App, Field Technicians receive Push Notifications to their phone when a Service Appointment is Scheduled for them. When they receive this notification, it shows basic information such as who scheduled it and the technician going. I… Show more

1 comment · 1 year ago

90  Points
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FSL Mobile - Custom Notification Types

Custom Notifications are a helpful new SFDC feature that allow a lot of flexibility in control of notifications (without having to post to Chatter, send emails, etc.). Request:  Please add a notification type of 'FSL Mobile' (or similar) and… Show more

0 comments · 6 months ago

10  Points
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Object Search on Salesforce App

I am glad we can now customize the top list on the mobile app (as of Spring 20), but I can't believe there is no way to do a quick search for the object/tab. This is a constant pain for me since we have a bunch of different objects and it doesn&… Show more

0 comments · 17 days ago

10  Points
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FSL MOBILE APP - more control on filter view - example Product ITEMS

USE CASE - example being able to FILTER for example all the PRODUCT ITEMS to be able to filter down to the one that have qty > 0

0 comments · 18 days ago

10  Points
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Allow multiple service reports as an option in the FSL app

I propose to have the Field Service Lightning app allow multiple service reports to be used and generated in the app. Right now, you are only allowed one. My company needs to have a site survey form filled out on every job in addition to the service… Show more

0 comments · 18 days ago

180  Points
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Enable military time/24h display in the Field Service Lightning mobile app

Enable 24h time diaply for Service Appointments in the FSL app schedule view and on the WO/SA overview screen. There the time is always display in 12h format, regardless of device language/ SF user language setting/ SF user regional setting. When… Show more

0 comments · 1 year ago

470  Points
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Select Multiple Photos to Upload on the Field Service Lightning Mobile App

On the FSL Mobile App in iOS, when a user uploads a picture to the Feed of an object, they can only select 1 picture to upload at a time. This is a massive headache and time-waster for our entire field team. We need to be able to select mutiple… Show more

1 comment · 9 months ago

130  Points
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Allow customization of push notifications in FSL Mobile

It would be great to add just a little more detail on the push notifications for our techs when they receive an SA assignment. Right now it just says "Dispatcher assigned resource X on Service Appointment #XXXX." Ideally I'd put the… Show more

0 comments · 2 months ago

10  Points
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Allow users of the app to delete the files they've added.

Our field service agents are often uploading files and occasionally there's a mix up and a file gets posted to a wrong record.  According to https://help.salesforce.com/articleView?id=000332906&type=1&mode=1, users cannot delete Files.… Show more

0 comments · 20 days ago

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