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140  Points
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FSL - Create Work Order Line Items from Template

It seems to be a common use case to have Work Order with multiple lines representing stages of the job. This can be anything like: steps by step instructions, stages of a bigger work etc. Often the list of lines is applicable to every Work Order… Show more

1 comment · 6 days ago

60  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Service Appointment Pinned - To be more flexible

Request to have a choice on Service Appointment pinned to modify some fields (for example : Scheduled End) without unpinning the Service Appointment.  The dispatcher must unpin and pin again the service appointment because often the task takes more… Show more

0 comments · 3 days ago

40  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Field Service Dispatcher Console: Show public holidays

Currently the Gantt chart does not show public holidays. Requirement is to have the possibility for the user to select one or more countries in the dispatch console, whose public holidays shall then be shown with a specific background color. It is… Show more

0 comments · 13 days ago

30  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Field Service Dispatcher Console: Extend scheduled appointment in Gantt chart

Possibility to extend an appointment in Gantt chart directly (both directions). This action shall then automatically adjust scheduled start/end and duration accordingly.   Benefit: Better handling and less effort for dispatcher. Reason is that in… Show more

0 comments · 13 days ago

50  Points
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Allow decimal separator using a comma instead of a decimal of FSL mobile app

In FSL mobile app, for number fields that have precision to 2 decimal places, there is no ability to change the separator from a "dot" to a "comma". e.g. One hundred euros and twenty-five cents is written as €100,25 (with a comma… Show more

1 comment · 2 months ago

90  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

FSL Mobile App - Make error messages more obious rather than exclamation point

When technicians are using the FSL mobile app out in the field, they often do not see that there is an error message when they go to save a Service Appointment because the error message shows up in the top menu where they need to swipe down in order… Show more

0 comments · 24 days ago

60  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Field Service Lightning: Service Templates - Allow User to Insert Page Break

FSL Service Report Templates have limited custom functionality available today.  One addition that would provide the end user with more flexibility would be to allow the insertion of page breaks at user-defined intervals.  Ideally this would be… Show more

0 comments · 2 months ago

20  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Field Service Dispatcher Console: Filter Gantt chart by customer

Currently, the shown appointments on the Gantt chart cannot be filtered by e.g. customer, work order, etc. Requirement is to have the possibility to filter the appointments (appointment list and Gantt chart) by specific customers, work orders.  … Show more

0 comments · 13 days ago

60  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

FSL Mobile APP/Time stamp for user actions when offline not reflected accurately

Time Stamps of user actions when working in FSL Mobile app OFFLINE are not reflected accurately. Currently, despite the actual time when an event occurs (eg Status change) the app will push the date/time when the device Sync'd NOT when the action… Show more

0 comments · 2 months ago

130  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Field Service Lightning - Allow Service Appointment Adjustment from Gantt

Dispatch Console Gantt view should allow for drag extension/compression of Service Appointments.  Many organizations will run a looser scheduling model where dispatched Service Appointments are more provisional than set in stone, including in their… Show more

1 comment · 2 months ago

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