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210  Points
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Change width of Service Appointment List Columns

Make it possible to adapt the width of Service Appointment List Columns Currently it is not possible to change the width which makes it hard to read information that is longer than roundabout 10 digits. Show more

2 comments · 8 months ago

360  Points
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Select Multiple Photos to Upload on the Field Service Lightning Mobile App

On the FSL Mobile App in iOS, when a user uploads a picture to the Feed of an object, they can only select 1 picture to upload at a time. This is a massive headache and time-waster for our entire field team. We need to be able to select mutiple… Show more

0 comments · 5 months ago

60  Points
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Field Service Dispatcher Console: Show all appointments without horizon settings

Currently it is not possible in dispatching console to see all open appointments, because there is always the restriction of the chosen horizon-date. Requirement is to have the possibility (additional standard view, configuration option,...) to… Show more

0 comments · 6 months ago

160  Points
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Service Appointment History Tracking Reports

Is there a Service Appointment History tracking report in the pipeline for anytime soon? I understand that you can use custom report types to create Service Appointment reporting but there is no functionality to create a cusom History Tracking… Show more

4 comments · 4 months ago

230  Points
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FSL - Read Only Dispatch Console

For FSL Dispatch Console, there isn't currently a read-only option.   Custom Permissions can be used to manage somewhat Dispatch Console functionality, but this does not allow for full read-only access.  Additional FSL Dispatcher License is… Show more

3 comments · 3 months ago

20  Points
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Ability to create a holiday calendar per each SERVICE territory

Using service module should allow uyou to use the default company holiday calendar but let you override per service region - this way each rep does NOT have to add in all their holiday and if you use autbook etc it will see them as not available.… Show more

0 comments · 10 days ago

20  Points
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Idea has been posted. Give it an upvote or downvote.

Possibility to rearrange tabs inside the FSL app

Hi! I was encouraged to post this idea from a salesforce support agent in our organization we work with SA's inside the FSL app. For our organization we would've liked the addition to rearrange the tabs found inside of a service appointment,… Show more

0 comments · 7 days ago

70  Points
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Add two service resource on a service appointment

it's gone be great if simply we can add two or tree service resource on a service appointment and the call is schedule in the field service gantt on each resource.  My team change 2 or 3 time by day, it's complicated with service crew.... … Show more

1 comment · 5 months ago

160  Points
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Idea has been posted. Give it an upvote or downvote.

Enable military time/24h display in the Field Service Lightning mobile app

Enable 24h time diaply for Service Appointments in the FSL app schedule view and on the WO/SA overview screen. There the time is always display in 12h format, regardless of device language/ SF user language setting/ SF user regional setting. When… Show more

0 comments · 9 months ago

40  Points
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Idea has been posted. Give it an upvote or downvote.

Ability to schedule a report to send multiple times in a day

Currently we are unable to schedule a report to send at various time intervals during the course of a day. Rather than cloning reports and scheduling them to run at the required time, I'd prefer to schedule the same report to send at say 10am,… Show more

0 comments · 3 months ago

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