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37,260  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Lightning Experience - Recycle Bin

Add Recycle Bin to Lightning Experience, although user can switch back to Salesforce Classic to access and restore from Recycle Bin, it is just not ideal.

387 comments · 3 years ago

2,240  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Enhance "Email-to-Case" to properly process encrypted Emails

Both the original Email to Case Agent and the new On Demand version do no support encryption as they can not decrypt the emails. When a customer sends an Email that contains encrypted contents, the body of the Email is not transmitted to the… Show more

43 comments · 9 years ago

280  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Unable to delete attachments while forwarding the email ( with Files Enabled)

We have the "Save Email-to-Case attachments as Salesforce Files" enabled in Email to Case to enable the preview of attachments received in the emails.(Winter 19 Feature) But this blocks the agents to delete the attachments while forwarding… Show more

2 comments · 9 hours ago

1,630  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Edit single fields in Lightning Experience

In Classic mode, you could double-click on a field within an object's layout page to edit that particular field. Doing so would make only this field editable - the other fields on the page would remain as they were. This is not possible in… Show more

25 comments · 1 year ago

8,510  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Process Builder - List View

As we are keep adding process in PB, we have more and more processes. It would be easier for admin to manage / filter / find process related to a criteria. In classic workflow, we can create List View, expect the same for Process Builder.   Show more

84 comments · 3 years ago

67,800  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Schedule Reports as Attachments and add Adobe PDF, Excel Option

The schedule report feature is nice but it would be great to have an option to have these reports as an Adobe PDF attachment. I run reports to our Executive Team and need them in an PDF format. Also, sometimes I also need to schedule reports to Excel… Show more

848 comments · 10 years ago

51,200  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Configurable default list view in Lightning Experience

Currently the default list view shows "Recently Viewed" records. Most users expect to see all records they can access and are confused by the default view during their first use of the platform.  A similar problem exists with classic. The… Show more

869 comments · 2 years ago

650  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Live Agent - Exit the console while a chat is active should warning of chat loss

Our agents have started to use Live Agent on the console. However, if an agent exits the console while a chat is ongoing, the agent is immediately set offline with absolutely no warning and the chat is dropped with that agent and moved onto another… Show more

5 comments · 4 years ago

1,050  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Color Indicator For Omni-Channel Presence In Lightning Console Utility Bar

Our users would like to have their Omni-Channel Presence clearly indicated with some sort of easily recognizable identifier in the Lightning Console Utility Bar for the Omni-Channel component. This feature exists currently in the Classic Console and… Show more

7 comments · 7 months ago

770  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow Custom Actions to display as Buttons on Cases (Feed-Based Layout)

For almost every object in Lightning, a record specific Custom Action, when added to the page layout, appears as a button in the Highlights Panel. However, Cases (and Work Orders) are an exception. As stated in this H&T article: https://help… Show more

13 comments · 11 months ago

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