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37,140  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Lightning Experience - Recycle Bin

Add Recycle Bin to Lightning Experience, although user can switch back to Salesforce Classic to access and restore from Recycle Bin, it is just not ideal.

387 comments · 3 years ago

2,120  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Enhance "Email-to-Case" to properly process encrypted Emails

Both the original Email to Case Agent and the new On Demand version do no support encryption as they can not decrypt the emails. When a customer sends an Email that contains encrypted contents, the body of the Email is not transmitted to the… Show more

42 comments · 9 years ago

8,420  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Process Builder - List View

As we are keep adding process in PB, we have more and more processes. It would be easier for admin to manage / filter / find process related to a criteria. In classic workflow, we can create List View, expect the same for Process Builder.   Show more

84 comments · 3 years ago

67,730  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Schedule Reports as Attachments and add Adobe PDF, Excel Option

The schedule report feature is nice but it would be great to have an option to have these reports as an Adobe PDF attachment. I run reports to our Executive Team and need them in an PDF format. Also, sometimes I also need to schedule reports to Excel… Show more

848 comments · 10 years ago

1,520  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Edit single fields in Lightning Experience

In Classic mode, you could double-click on a field within an object's layout page to edit that particular field. Doing so would make only this field editable - the other fields on the page would remain as they were. This is not possible in… Show more

24 comments · 1 year ago

600  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Live Agent - Exit the console while a chat is active should warning of chat loss

Our agents have started to use Live Agent on the console. However, if an agent exits the console while a chat is ongoing, the agent is immediately set offline with absolutely no warning and the chat is dropped with that agent and moved onto another… Show more

5 comments · 4 years ago

4,870  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

ability to see SQL query results, without dumping results into a data extension

currently, to view the results of a SQL query, you must build a query "activity", point it at a data extension, then run the activity, then view the data extension... it would make designing, testing, and debugging SQL queries much less… Show more

39 comments · 2 years ago

44,280  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow Task(s) to be assigned to a Queue

Introduction:Since for some reason this still hasn't been implemented (while I see simular idea's since 2008) I would like to bring the following to the attention of (well....everybody reading this)History:In our company (and I assume more… Show more

407 comments · 9 years ago

51,110  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Configurable default list view in Lightning Experience

Currently the default list view shows "Recently Viewed" records. Most users expect to see all records they can access and are confused by the default view during their first use of the platform.  A similar problem exists with classic. The… Show more

869 comments · 2 years ago

85,700  Points
In Development
Under active development by Salesforce. No commitment or firm timelines on delivery.

Dependent page layouts - data rules to show, hide, or make fields/sections req'd

There are times when it would be ideal to show different fields or sections on a page based on field data. For example, if a field for "software interest" is selected on a lead page, it would be nice if a section and/or fields related to… Show more

726 comments · 12 years ago

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