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Vote 2920  Points

Kyle Chamberlain

Knowledge Article Assignment Reporting

Under PM Review

We need to be able to report on the article assignment data within Knowledge.  Our employees create draft articles and assign them to a team which reviews and publishes the articles.  In order to track who is publishing articles we need to be able to report on the "Assigned to", "Assigned by", and "Assignment Due Date" fields. We would also like to be able to report on the article categories we have chosen to utilize (ex. Article type, Product Family, Application…

4 years ago · 22 comments

Vote 800  Points

Bhawani Shankar Sharma

Process Builder: Error messages

Under Point Threshold

Process Builder works great, but when there is a validation error or any other error, it doesn't provide the much information to user and user will never know how to resolve that issue. This is what user see when process throws exception/error. Admin gets an email for this exception with the proper message, but if we can improve the error messages for the end user also, that would be great.

7 months ago · 13 comments

Vote 1820  Points

Jessica Quesada

Merge products

Under Point Threshold

We would like to be able to merge products similar to how the merge accounts works. On occassion we will find that we have created 2 products that are essentially the same thing but you can't delete one until you make the product change in all the opportunities where it was used. It would be much faster and efficient if we could just merge the products. Is this something that salesforce is cosidering for a future release?

8 years ago · 29 comments

Vote 2640  Points

Brian Kwong

Process Builder - Access to Custom Settings

Under PM Review

Workflow Rules provide access to the Custom Settings so I can use them with my criteria for the rule. Process Builder currently does not allow this. Providing Access to Custom Settings will allow me to: Control which Process Criteria should be entered based on a specific userControl which Process Criteria should be entered based on a specific Profile  

9 months ago · 15 comments

Vote 10570  Points

Brad Voss

Bulkify Process Builder

Product Team Review

It appears that the new Lightining Process Builder (Beta) is running on the trigger flow engine, which has some bulk limitations. The Process Builder is great because it allows admins to easily build a process that would noramally have to be written in Apex. For example, the cross object limits do not apply to the Process Builder, so an admin can traverse as many relationships to look up values as well as update and create records.  The problem that I have found is that each one of these…

7 months ago · 123 comments

Vote 710  Points

Darcy Andersen

Live Agent chat timer to show cumulative time of chat VS real time

Under Point Threshold

We would like to have the option to see the chat transcript time/chat time to show the cumulative time of the chat, starting from 0:00 VS starting from the actual time.  This easily enables the chat agent to see when they've hit key SLA indicators...ex:10 minutes in to the chat...to deliver on quality and productivity measures. 

21 days ago · 11 comments

Vote 400  Points

Mark Ross

FlowApplication Error Email Needs More Information

Under Point Threshold

When an unhandled process fault occurs in Visual Workflow, an email goes out to the author stating that an error has occurred and detailing what the error is. But it does not contain any identifying source information which is needed! Such as: User that was in the visual workflow when it errored out The location of the record that the visual workflow was started from Without this information, we cannot troubleshoot our flows effectively! Help!

2 years ago · 10 comments

Vote 180  Points

Harshil Patel

Salesforce File Sync

Under Point Threshold

If a document is being shared amongst a team or even company to be updated not only periodically but concurrently, some type of warning message or lock-out needs to be put in place to notify other users that this document is being updated to prevent from multiple people overwriting one another.   

5 months ago · 1 comment

Vote 2410  Points

Caroline DE CARTIER

Translation of views

Under Point Threshold

It could be great if we also could translate the names of the views.

7 years ago · 52 comments

Vote 330  Points

Pedro Velasco

Be able to merge chatter topics

Under Point Threshold

The idea https://success.salesforce.com/ideaView?id=08730000000krRkAAI, actually was not delivered at all. I reported this to salesforce who suggested me to post a new idea. The current "merge topic" permission is for community topics, and not for chatter topics. I would be great to be able to manage topics on chatter, to keep it clean and pertinent. 

4 months ago · 7 comments

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