Service Insider

The Service Insider Community is made up of members like you who love Service Cloud and are our partners in shaping the evolution of customer service. This is your one-stop place to chat with other motivated service professionals to expand your network, get the latest in best practices, product updates from our Service Cloud teams, invitations to special promotions,events and opportunities, and have direct access to product and marketing staff to ask questions and take advantage of opportunities like webinars and speaking events.

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Recent Posts

Kourtney Burrows

Have you Heard about the Dreamforce Career Fair? Join us at Dreamforce '19 for your chance to connect with employers from the Salesforce ecosystem to land your next career opportunity. With more than 3.3 million new jobs being created in the ecosystem by 2022, now is the perfect time to blaze a new trail. What will I get out of the Career Fair? - Free networking opportunities with recruiters in the Salesforce ecosystem - Career-ready resources to accelerate your job search - Includes resume review, mock interviews, and career advising - Onsite mentors and coaches Check out the Salesforce Ecosystem Employer List: https://sfdc.co/bVmBAG NOTE: This career fair is not for jobs at Salesforce but with our partners such as Deloitte, Accenture, PwC and our customers such as Marriott, Adidas, and Metallica (yes, Metallica!). When registering, please register for either the employer/job seeker option for each career fair. After registering, please check out the following landing pages for more information: Job Seekers at https://sfdc.co/DF19careerfairjobseekers Employers/Recruiters at https://sfdc.co/DF19careerfairemployers #Trailhead #[Awesome Jobs] #Dreamforce19 @Trailblazer Summit More

3 days ago · 2 comments · 3 likes

Imran Abbasi

Applications Open now for Service Trailblazer Ambassador at Dreamforce ‘19 The Salesforce Service Cloud team is reaching out to customer service innovators who are passionate about transforming customer service and would like to connect with others in the community! We are looking to partner with five (5) service trailblazers on the journey towards Dreamforce ‘19 , November 19-22, to help connect with the wider Service community to share their customer service and Dreamforce best practices. Service Trailblazer Ambassadors will partner with the Service Cloud team to assist in Service customer community engagement before and onsite at Dreamforce with activations such as: - Host a pre-Dreamforce webinar - where we will cover exclusive sneak-peeks into announcements, insider tips and the special sessions we are curating for trailblazers - essentially a guide to 4 perfect days for #ServiceTrailblazers - Build out and promote the Service Cloud at Dreamforce social media toolkit - empower attendees to boost their thought leadership presence across social media channels - Network onsite with Service Cloud customers Submit your application today: https://sfdc.co/9aWPm These five Service Trailblazer ambassadors will receive a complimentary pass to Dreamforce ’19 and have VIP access to Service Cloud events onsite. So tell us a little bit about yourself! Applications are open from October 7-18, 2019. If selected you will be notified the week of October 21st. More

6 days ago · 6 comments · 3 likes

Mercedes McAndrew

NEW ENGLAND TRAILBLAZERS! We are a little over a week away from our Boston T4TF event! Are you signed up to attend our FREE half day workshop? Register TODAY! - https://sfdc.co/Ioohu 💥 🚀 Trailblazer for the Future Workshop is Coming to Boston (10/10/19)💥 🚀 - Date: October 10, 2019 - Time: 8:00-12:00pm - Location: TimeTrade, 100 Ames Pond Drive, Suite 100, Tewksbury MA 01876 - Reg Page: https://sfdc.co/Ioohu Trailblazers for the Future Workshops is open to customers and prospects. This half day of learning is designed to empower and deliver a qualified talent pool of customer service managers & agents, & provide them w/ career growth opportunities within the Salesforce economy. Benefits for Attendees: - Insights into industry/tech trends from thought leaders - Understanding of the evolving role of service professionals and why new skills for managers and agents are in higher demand than ever before - Soft skills that will ensure customer success - Networking, shared learning - Access and guidance from thought leaders to build strategic and critical thinking - Access to career pathing best practices and a network of talent in region for community engagement and continued learning (includes agent on-boarding) - Learning pathways in Trailhead and tools to start regional chapters for continued engagement and agent on-boarding Example Agenda (Based on Past Survey Results) Part I Breakfast, Networking, Welcome, and Introductions Discovery: The Agent Training Gap and Customer Expectations Contact Center Ops: The Human Side of Service Part II De-Escalation Hiring, Motivating, and Getting the Most Out of Your Teams Managing Difficult Conversations Wrap Up Getting Started and Staying Connected More

18 days ago · 8 comments · 2 likes

Mercedes McAndrew

**DATE CHANGE** - T4TF Boston is being moved from 10/9 to 10/10! We hope to see you there! 💥 🚀 Trailblazer for the Future Workshop is Coming to Boston (10/10/19)💥 🚀 - Date: October 10, 2019 - Time: 8:00-12:00pm - Location: TimeTrade, 100 Ames Pond Drive, Suite 100, Tewksbury MA 01876 - Reg Page: https://sfdc.co/Ioohu Trailblazers for the Future Workshops is open to customers and prospects. This half day of learning is designed to empower and deliver a qualified talent pool of customer service managers & agents, & provide them w/ career growth opportunities within the Salesforce economy. Benefits for Attendees: - Insights into industry/tech trends from thought leaders - Understanding of the evolving role of service professionals and why new skills for managers and agents are in higher demand than ever before - Soft skills that will ensure customer success - Networking, shared learning - Access and guidance from thought leaders to build strategic and critical thinking - Access to career pathing best practices and a network of talent in region for community engagement and continued learning (includes agent on-boarding) - Learning pathways in Trailhead and tools to start regional chapters for continued engagement and agent on-boarding Example Agenda (Based on Past Survey Results) Part I Breakfast, Networking, Welcome, and Introductions Discovery: The Agent Training Gap and Customer Expectations Contact Center Ops: The Human Side of Service Part II De-Escalation Hiring, Motivating, and Getting the Most Out of Your Teams Managing Difficult Conversations Wrap Up Getting Started and Staying Connected More

1 month ago · 1 comments · 0 likes

Mercedes McAndrew

💥 🚀 Trailblazer for the Future Workshop is Going Down Under in Melbourne (9/19/19)💥 🚀\ - Date: 19 September, 2019 - Time: 9:30-14:00 - Location: Monash Law Chambers - 555 Lonsdale St, Melbourne VIC 3000 - Reg Page: https://sfdc.co/K4A1I Trailblazers for the Future Workshops is open to customers and prospects. This half day of learning is designed to empower and deliver a qualified talent pool of customer service managers & agents, & provide them w/ career growth opportunities within the Salesforce economy. Benefits for Attendees: - Insights into industry/tech trends from thought leaders - Understanding of the evolving role of service professionals and why new skills for managers and agents are in higher demand than ever before - Soft skills that will ensure customer success - Networking, shared learning - Access and guidance from thought leaders to build strategic and critical thinking - Access to career pathing best practices and a network of talent in region for community engagement and continued learning (includes agent on-boarding) - Learning pathways in Trailhead and tools to start regional chapters for continued engagement and agent on-boarding Example Agenda (Based on Past Survey Results) Part I Breakfast, Networking, Welcome, and Introductions Discovery: The Agent Training Gap and Customer Expectations Contact Center Ops: The Human Side of Service Part II De-Escalation Hiring, Motivating, and Getting the Most Out of Your Teams Managing Difficult Conversations Wrap Up Getting Started and Staying Connected More

2 months ago · 3 comments · 5 likes

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