APAC Success Central

Welcome to the Customer Success Ohana! This group is dedicated to bring together all customers in the APAC region to share common experience and localized resources.

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Yuling Liu

💃BLACK FRIDAY 2019 INSIGHTS💃 Have you ever wonder what retail insights you can generate using Social Studio? Using Social Studio and Einstein Vision, our Canadian PR team generated valuable social insights on Black Friday, Cyber Monday and Giving Tuesday. Some of the insights they found are: - Black Friday Drives Growth in Post Volume - Amazon overtakes Walmart as the top logo appearing in social images - Use of the #GivingTuesday hashtag outpaces #CyberMonday - Negative Sentiment Driven by Bricks & Mortar Sales - and more 👉Read the report to see the full insights we uncovered! 👉How did Salesforce uncover these insights from social data? Watch this video to see how we did it using social studio: https://www.youtube.com/watch?v=y9ZftXjpV-c More

16 hours ago · 1 comments · 1 likes

Kirsten Lobley

🏕️ Thank you for attending Camp Success Melbourne today! 🏕️ Please find all the presentation decks below for Workshops, Theatre sessions and Circles of Success! 👉 WORKSHOPS: - Lightning is on...Now What?: https://success.salesforce.com/0693A000007Symx?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Design reports and Dashboards - Sales Cloud: https://success.salesforce.com/0693A000007Symn?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Design reports and Dashboards - Service Cloud: https://success.salesforce.com/0693A000007Syn2?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Marketing Cloud: Create a 1:1 Email Experience with Personalisation: https://success.salesforce.com/0693A000007Symi?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Getting Started with Pardot: https://success.salesforce.com/0693A000007Syms?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Accelerate Your Learning with Trailhead: https://success.salesforce.com/0693A000007Syo0?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY 👉 THEATRE SESSIONS: - How Salesforce uses Salesforce: https://success.salesforce.com/0693A000007Syo5?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - The Best of Winter ’20 Highlight Features: https://success.salesforce.com/0693A000007Symd?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Foundational Governance: https://success.salesforce.com/0693A000007SymO?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Avoiding the Black Hole of technical Debt: https://success.salesforce.com/0693A000007SzLO?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Rapid prototyping to Maximise User Adoption and Speed to Market/Upskilling & Adoption with Trailhead (Medibank): https://success.salesforce.com/0693A000007Syoo?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Customer Success Sharing (CUB): https://success.salesforce.com/0693A000007Syp8?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Top Marketing Cloud Features - A year in Review: https://success.salesforce.com/0693A000007SzLJ?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Dreamforce ’19 Updates & Key Takeaways: https://success.salesforce.com/0693A000007Syp3?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY 👉 CIRCLES OF SUCCESS: - Chart your Course with the Right Metrics: https://success.salesforce.com/0693A000007Sylf?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Lightning Roll-Out best Practices for Developers and Admins: https://success.salesforce.com/0693A000007Sym4?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Using Einstein AI in Marketing Cloud to Increase Customer engagement: https://success.salesforce.com/0693A000007Sym9?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Weathering the Storm for Change Management: https://success.salesforce.com/0693A000007SymE?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Accelerate Adoption with Effective End-User Training: https://success.salesforce.com/0693A000007SylV?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Build Commerce Experiences Faster with page Designer for B2C Commerce: https://success.salesforce.com/0693A000007Syla?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Getting Started with Service Cloud: https://success.salesforce.com/0693A000007Sylv?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Designing a Professional Email Template with Pardot: https://success.salesforce.com/0693A000007Sylp?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Get Ready for Lightning Experience on Mobile: https://success.salesforce.com/0693A000007Sylu?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Cross-Cloud Success with Commerce & Marketing: https://success.salesforce.com/0693A000007Sylk?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - Getting Started with an Inherited Org for Nonprofits & Education: https://success.salesforce.com/0693A000007Sylz?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY - 7 Principles of Success for Nonprofits & Education: https://success.salesforce.com/0693A000007SylQ?retUrl=%2F_ui%2Fcore%2Fchatter%2Fcontent%2FGroupFileListPage%3Fg%3D0F9300000001sMY @Tanya Paroz @William Tse @Jen Boffey More

8 days ago · 0 comments · 5 likes

Lola Champtaloup

🐻🌲Trailhead GO! The free, first-ever mobile app for Trailhead🐻🌲 In case you missed it, the Trailhead Go App for iOS is now live. Learn in demand business, technical and soft skills anywhere, on the go. Read more about it here: https://www.salesforce.com/company/news-press/stories/2019/11/trailhead-go-mobile-app/ And download the App from the App Store today: https://apps.apple.com/br/app/trailhead-go/id1478801670 More

13 days ago · 3 comments · 3 likes

Danyah Preston

With the holiday season approaching I'm trying to figure out the best criteria to input into the Case Auto-Response Rule if we want to customise the response to be sent only on certain dates. ie. 25 Dec, 26 Dec and 1st Jan only. Can someone please point me toward the correct fields to select for the criteria? Thank you. More

13 days ago · 8 comments · 1 likes

Jen Boffey

📢 DF'19 ASIA PACIFIC CUSTOMER SUMMIT 📢 For those who attended our Asia Pacific Customer Summit on Monday 18th November in San Fransisco, our very own Jackie Cook - Senior Director, Transformation Advisor of Salesforce presented a great session on the “How” of Business Transformation - Commitment, Culture & Capabilities". Please find attached the McKinsey & Company article Jackie was referring to in her presentation, called "Transform the whole business, not just parts". Be sure to take a read! Safe travels home everyone! More

18 days ago · 0 comments · 6 likes

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