APAC Success Central

Welcome to the Customer Success Ohana! This group is dedicated to bring together all customers in the APAC region to share common experience and localized resources.

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Recent Posts

Herman Ng

Thanks to everyone attending the Optimize Salesforce Workspace workshop today in Bangkok Below is the link to the slide decks and also the hands-on exercise steps:https://sfdc.co/BKKJan16-OptimizeSalesforceWorkspace We hope you find the workshop content useful and can help you succeed in your Salesforce journey! More

3 days ago · 2 comments · 1 likes

Sunyoung Lie

Hi, we're having issues uploading Cicero API We're getting an error, and blank fields for the voting district info More

3 days ago · 0 comments · 0 likes

Emma Ruefli

Hi @* APAC Success Central * , I am looking for a little info. We have recently build a Salesforce Community for our Contractors to use to receive field service lightning appointments for service delivery. We are using Customer Community Plus licences, which is the licence given for Field Service Lighting Contractors. Few questions: 1. Can we integrate their FSL appointments from the community with their Outlook or Google Calendar? 2. Can they log emails received in Outlook/Google Mail/Apple other back to the Service Appointment in the Community? 3. How do we switch on an email signature template to the community email box? Any help is appreciated. Thanks Emma More

6 days ago · 4 comments · 0 likes

Charlie Zhang

Hi Trailblazers, #AskAPardotExpert We are having a weekly “Ask Pardot Anything” webinar every Tuesday 11am - 12nn (GMT+8) across APAC region. Jump on the call and ask our expert literally anything on Pardot! Register here: https://pages.mail.salesforce.com/cloud-services/event-calendar After each webinar, we will post a summary of the most relevant questions here in our community so that everyone can learn from them. - Where do users see the B2B Marketing Analytics in Pardot (Plus Edition)? A:B2B Marketing Analytics is a separate app by itself in Salesforce. You need to enable it and access it using a Salesforce login. Follow the steps below, - Review and enable prerequisite settings. - Assign the B2B Marketing Analytics permission set to the connector user and sales and marketing users. - Create the app from the B2B Marketing Analytics template in Analytics Studio in Salesforce. For more details on each step, please refer to https://help.salesforce.com/articleView?id=pardot_b2bma_parent.htm&type=5 or download the setup guide to follow step by step https://www.pardot.com/training/b2b-marketing-analytics-admin-setup/ Feel free to add on to the answer in the thread! @* Pardot B2B Marketing Automation *@Owais Khan @Shivangi Mehra @Louis Chinnam #AskAPardotExpert More

11 days ago · 0 comments · 0 likes

Samantha Pang

Spring '20 release in February 2020 Salesforce is committed to continuous innovation through our schedule of three product releases (org updates) each year. With each release every Salesforce org is automatically updated to take advantage of hundreds of new features, with many of these being sourced directly from the Salesforce Community via the Idea Exchange. The Spring ’20 Release will be globally available in all production orgs by February 17th, having been available to for testing and configuration via Sandbox since January 3rd. Among hundreds of new capabilities with Spring '20 you'll be able to: - See how to gain new insights on your company’s environmental footprint with the brand new Sustainability Cloud - Learn how to protect information in your Sandbox with Salesforce Data Mask - Train and enable your extended team with myTrailhead for Customers and Partners - Get real-time recommendations from Einstein with In-app Guidance for Lightning App Builder So make sure you are ready for Spring '20 by checking out the Release Notes link here and highlight modules in Trailhead! More

11 days ago · 1 comments · 5 likes

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