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Hana Mandapat
Group leader

Recent Posts

Maoz Romano

I've got a few suggestions and would like some feedback. 1. Why doesn't desk parse textile/html in case view? Common sense suggests that if you support textile, it should render in the case view, of all things. 2. Is it possible to add an option to change the default reply mode? (between note and reply) 3. Please add the ability to resize/hide sidebars. On smaller screens, reading a long case is unbearable. More

1 day ago · 2 comments · 1 likes

Megan Moody

Is there a way to view all Portal Users? I found where I can go to Admin --> Channels --> Support Center --> Portal Users and search for an individual via an email address, but I'd like to see a list of all portal users. More

7 days ago · 2 comments · 0 likes

Brian Hickey

Do you know how happy your customers are? Customer Satisfaction is one of the most important metrics you can use to measure the awesomeness of your support team, as well as identify areas where they can be doing better. You can capture this feedback, automatically, in Desk by setting up a Customer Satisfaction Survey. We'd like to invite you to an upcoming webinar to show you how turn this feature on, discuss best practices, and share how other companies have used these surveys to transform their business. Click on a link below to sign up: January 10th, 2017 @ 9:00am PST https://attendee.gotowebinar.com/register/3059711441655505922 February 1st, 2017 @11:30am PST https://attendee.gotowebinar.com/register/5331423411045964035 More

14 days ago · 0 comments · 2 likes

Davin Lundy

Is is possible to modify pic lists for standard fields "Status" and "Priority" in case details? I'm using the NextGen interface. My main goal in maintaining these standard fields is that they are utilized in Macros and the custom fields I used to replace them don't appear to have the same ability to be used in a Macro. More

14 days ago · 1 comments · 0 likes

Eyal Harel

HI All, New at Desk, so excuse me when I ask some basic questions.... How do I define a customer user for login customer cases (not my agents)? Thanks Eyal More

21 days ago · 4 comments · 0 likes