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Hana Mandapat
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Brian Hickey

Hi Everyone! We've got a couple of free webinars coming up! Be More Productive with your Customer Service! Free Webinars From Desk.com 1) Is your Desk account running at peak productivity? Efficiency is the name of the game when it comes to Customer Support. The faster your agents can move, the faster your customers get their questions answered, the happier they are. Join us as we provide concrete examples of rules and macros that will provide a productivity power punch to your team. You'll learn how to make fields required, how to set up multi-step macros and more! https://register.gotowebinar.com/register/8116841510815259651 Desk.com to Service Cloud - The Customer Journey Interested to learn first-hand why and how growing customers transition from Desk.com to Service Cloud? Join our free customer interview to answer scaling service questions such as, “Why did you decide to move Service Cloud?,” “How did the migration work?” And, “Is Service Cloud improving your service metrics?” This session will feature the journey of Nate Peace, Support Operations & Systems Manager at SpotHero. https://register.gotowebinar.com/rt/291808572020657411 More

4 days ago · 0 comments · 2 likes

Amanda Byrne

I'm creating a custom CSS theme, and I call the CSS from our existing website's file. But the link for the CSS is blocked with this error response from Chrome's Developer Tools: "URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs." The link inside the CSS causing the issue is a link to our facebook page- I think the redirect is something that the website theme uses to fill in the facebook links for the page. I see the IP Whitelisting in the settings, but that does not appear to be its purpose- how can I 'OK' the link so my CSS file is not blocked? More

7 days ago · 2 comments · 1 likes

Scott Hargroves

We recently ran a team hackathon here, and were amazed with what we were able to achieve in such a small space of time. @Barb Tassa wrote up some details on this, and covers how you can organize your own one with your team. More

7 days ago · 0 comments · 1 likes

James Macintyre

Have you used remedyforce, before or looking to improve your service desk? More

19 days ago · 0 comments · 0 likes