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Deborah Stone

Hi All I wanted to remind everyone about our Service Cloud Lightning Campfire coming up on April 26. Please join us in person fo get guidance and hands on help with setting up Service Cloud! Venue: Salesforce Headquarters 50 Fremont Street, San Francisco, CA 94105 Date & Time: Thursday, April 26th, 2018 8:30 a.m. - 12:15 p.m. To register for the Campfire please click here: http://help.desk.com/campfire We look forward to seeing you there! More

8 days ago · 0 comments · 2 likes

Justin Pietras

Do rules fire in any particular order within Desk.com? More

15 days ago · 1 comments · 0 likes

Amanda Byrne

We're not currently posting all of our Desk.com cases to Salesforce, but I would like to add a Chatter post to the related Account that says a case was opened, and with a link to the case. Is "Publishing Desk.com Activity to Salesforce Chatter" only available to post to the related Salesforce Case? More

17 days ago · 3 comments · 0 likes

Deborah Stone

If you'd like to have a one on one chat to help answer your Desk to Service Cloud questions just sign up below and we'd be happy to help: https://sfdc.co/connect1on1 More

18 days ago · 0 comments · 0 likes

Brent Mellow

If anyone needs help migrating from Desk.com to Service Cloud Lightning, please let me know. We've done this for a number of clients. More

19 days ago · 0 comments · 0 likes