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Barbara Tassa

Check out our packed March calendar to get you ready to make the move from Desk to Service Cloud! https://desksurvey.secure.force.com/webinars What are the options? 1. Weekly office hours to answer any of your questions 2. Masterclass series that deep dive into topics like data migration and building macros 3. Service Cloud Demo sessions so you can see it for yourself 4. Virtual Campfires that take you from Desk to Service Cloud in a guided program in 1 week Join us! More

8 days ago · 0 comments · 1 likes

Barbara Tassa

Need your questions answered about anything and everything related to moving form Desk to Service Cloud? Join our office hours! Next one is tomorrow, 930am PST, Friday March 1. Sign up here: https://desksurvey.secure.force.com/webinars See you there! More

21 days ago · 0 comments · 0 likes

Barbara Tassa

Hello Desk to Service Cloud Trailblazers! Curious about how to migrate your Desk.com data to Service Cloud? Join our first Masterclass where we deep dive into the data migration topic! Whether you're moving to an existing Salesforce site, or a brand new one through the customized Service Cloud trial org, join to learn how it all works or even come with specific questions for troubleshooting. Agenda: 1 - Overview 2 - Demo 3 - FAQs 4 - Your Participation Sign up today! https://register.gotowebinar.com/rt/7472124188874873355 Next session is Wednesday Feb 27, 10am-11:20am PST. More

27 days ago · 1 comments · 1 likes

Jodie Miners

There is a great simple CSAT implementation shown in the Desk to Salesforce videos https://www.youtube.com/watch?v=ehbpz6YOIUM&t=19s that just uses some simple visualforce pages, visualforce email templates, some fields on the Case and a public site. Is this packaged anywhere to use in other orgs? The Implementation Guide shows what's included https://support.desk.com/customer/en/portal/articles/2928032-service-cloud-custom-csat-enablement-guide?b_id=16915 I could probably build it myself but just wondering if it's easy to get a hold of anywhere. More

28 days ago · 3 comments · 0 likes

Jason Fudge

Is salesforce Desk certified under EU-US privacy shield? If not, how does it ensure that EU standard data protection rules are applied for us European users? Thanks! More

1 month ago · 1 comments · 0 likes