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Recent Posts

Ian Pawley

Hi, I have a question that relates to lightning record pages. I have just recently updated the one that my support team uses to deal with cases and hopefully it will prove more user friendly for them. In there I have added a tab to view historical cases so that we can give it a quick check over to see if there is already a case open and to see the history of support issues. Ideally what I would like to be able to do is have multiple single list views on this tab with filtered data. For example one to show only those cases that are currently open, then two to show cases that are in different queues and then finally the list showing all the cases for the customer. My problem is that I cannot find a way to filter in the list view so that it displays the information automatically. I can set them up as enhanced lists which gives me the option to filter on them when you are in the case but I don't want the user to have to do that. Is there a way that I can have multiple single list views and filter on different columns in that list view but have it work automatically? Any help on this would be greatly appreciated. Many thanks Ian More

3 days ago · 1 comments · 0 likes

Richard Fiekowsky

Hi, hoping for some help with modifying our Service Console behavior. When a customer requests a chat, our Service Cloud creates a new Contact using the email address on the pre-chat form. How can we get it to use an existing Contact that has the same email address? (If there is one, else, we want to create the new one.) Our customers are all guests, they do not have Salesforce logins. More

3 days ago · 0 comments · 0 likes

Richard Potter

We are setting up a deployment for Salesforce Chat. Is it possible set the chat avatar to a user photo stored in static resources? More

4 days ago · 2 comments · 2 likes

Trey Tompkins

We are newly implementing Knowledge but our Service Cloud Users can not access published test Articles. Is there a "Read" access setting we are overlooking for our Users? I can't find a reference to it in any of the documentation. More

4 days ago · 1 comments · 0 likes

Michelle Parsons

Hello Am just working through building my first APP. In the Nav bar I no longer need some of the objects that I originally selected. There is no visible way to delete them when I use the edit function pencil. Can anyone suggest a way to keep just the custom objects that I have created. Many thanks More

4 days ago · 3 comments · 0 likes

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