Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Darlene Shum

Hi, According to, there will be a org migration for my instance. I have not received more details regarding that. More

6 hours ago · 0 comments · 0 likes

Kathryn Marshall

@Spark NZ User Group @Foodstuffs NI User Group Join this Trailblazer Community and check out the Monthly Newsletter link (Resources side panel on the left) for all the latest updates you should be across. More

11 hours ago · 0 comments · 0 likes

Brian Estebez

----------------------UPCOMING UPDATE---------------------------- Hello Everyone, Announcing forthcoming certificate maintenance to update the and endpoints for the following instances. Thursday, April 9th 2020-04-09: 17:00 to 19:00 PDT (NA70, NA71, NA81, NA82, NA83, NA84, NA89, NA91, CS49) Thursday, April 9th 2020-04-09: 17:00 to 19:00 PDT (CS49, CS997) Relevant certificates can be obtained from the attached zip file. We recommend testing this change in a sandbox before your production environment. The most common use of certs is integrations, so reminder to test out those API integrations or work with your integration partner. More

3 days ago · 0 comments · 0 likes

Harold Delgado

Hi everyone! May I ask when is the recommended time to generate email logs for the previous instance / data center? The client wants to ensure 100% backup for the record of emails sent right before the instance refresh. For example, their instance is scheduled 11:00 am CST, can they still generate email logs covering until 10:59 am CST if they launch it? Another follow up to this, it seems the email transactions will be held during the 4-hr window maintenance. If the emails will go through after that, it still be captured via email logs? Thank you very much! More

7 days ago · 0 comments · 0 likes

Brian Estebez

-----------------------UPCOMING UPDATE---------------------------- Hello Everyone, Announcing a forthcoming certificate maintenance to update the [inst] endpoints to use the *.[inst] certificates, as announced in the Spring '20 release notes at Note that neither the intermediate nor the root certificates are changing. Relevant certificates can be obtained from the attached zip file, which are the existing live *.[inst] certificates. There is a *.[inst] certificate per instance. After this change, https://[MyDomain] will not use the multi-instance * certificate and will instead use instance-specific *.[inst] certificates, which include the * name. In sandbox, https://[MyDomain]--[SandboxName].[inst] will similarly use *.[inst] certificates, which support the *.[inst] names. Note that in sandbox, https://[MyDomain]--[SandboxName] -- without the instance name -- has already used the *.[inst] certificates since that name pattern was introduced in Summer '18 with the Stabilize the Hostname for My Domain URLs in Sandboxes critical update. The certificate maintenance is for the following instances on format YYYY-MM-DD: Tuesday, March 17 2020-03-17: 18:00 to 20:00 PDT (CS2, CS3, CS4, CS7, CS9, CS11, CS12, CS13, CS14, CS15, CS17, CS19, CS20, CS21, CS23, CS25, CS26, CS27, CS28, CS30, CS32, CS34, CS35, CS36, CS37, CS41, CS42, CS44, CS45, CS47, CS51, CS53, CS54, CS59, CS61, CS63, CS67, CS69, CS71, CS77, CS78, CS79, CS80, CS81, CS83, CS84, CS85, CS87, CS88, CS91, CS93, CS95, CS96, CS97, CS99, CS105, CS106, CS107, CS108, CS109, CS123, CS124, CS125, CS128, CS129, CS133, CS138, CS142) Wednesday, March 18 2020-03-18: 09:00 to 11:00 PDT (CS5, CS31, CS57, CS72, CS74, CS75, CS76, CS111, CS112, CS113, CS116, CS137, CS152) Monday, March 23 2020-03-23: 18:00 to 20:00 PDT (CS33, CS82, CS86, CS89, CS100, CS101, CS102, CS110) Tuesday, March 24 2020-03-24: 09:00 to 11:00 PDT (CS1, CS6, CS8, CS10, CS16, CS18, CS22, CS24, CS29, CS40, CS43, CS50, CS52, CS58, CS60, CS62, CS64, CS65, CS66, CS68, CS70, CS73, CS90, CS92, CS94, CS98, CS114, CS115, CS117, CS132, CS148, CS151) Wednesday, March 25 2020-03-25: 18:00 to 20:00 PDT (NA44, NA45, NA135) Tuesday, April 7 2020-04-07: 13:00 to 15:00 PDT (EU14, EU15, EU17, EU18, UM5) 2020-04-07: 18:00 to 20:00 PDT (NA39, NA65, NA66, NA69, NA70, NA71, NA72, NA74, NA83, NA91, NA94, NA95, NA97, NA98, NA99, NA100, NA101, NA104, NA105, NA115, NA116, NA117, NA122, NA124, NA136, NA146, NA196) Tuesday, April 14 2020-04-14: 13:00 - 15:00 PDT (EU7, EU8, EU10, EU12, EU13, EU16, EU19, EU25, EU26, EU27, EU28, EU29, EU30, EU31, EU32, UM1, UM2, UM3, UM4) 2020-04-14: 18:00 - 20:00 PDT (NA21, NA37, NA46, NA47, NA49, NA52, NA54, NA57, NA58, NA59, NA61, NA62, NA64, NA67, NA68, NA73, NA75, NA76, NA77, NA79, NA80, NA81, NA82, NA84, NA85, NA86, NA87, NA88, NA89, NA90, NA92, NA93, NA96, NA102, NA103, NA107, NA109, NA110, NA111, NA112, NA113, NA114, NA118, NA119, NA120, NA121, NA123, NA126, NA127, NA129, NA130, NA131, NA132, NA133, NA134, NA141, NA142, NA154, NA155, NA171, NA172, NA173, NA174) Wednesday, April 15 2020-04-15: 09:00 to 11:00 PDT (AP0, AP3, AP4, AP5, AP6, AP7, AP8, AP9, AP10, AP11, AP12, AP13, AP14, AP15, AP16, AP17, AP18, AP19, AP20, AP21, AP22, AP28) More

14 days ago · 1 comments · 5 likes

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