Trailblazer Community

Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Jim Kudella

My users have been experiencing big variations in response time on NA66 for the past couple of days and it's worsening today, 5/29. Is this a known issue? Are others experiencing the same issues? More

9 days ago · 2 comments · 0 likes

Jeyan Burns-Oorjitham

Greetings folks! My team and I are running some production services out of a Salesforce org hosted on NA88. That instance had some downtime on May 10. The root cause analysis stated that the issue was caused by “resource contention issue on the database tier.” It looks like there was another issue on May 13. Here's a link to the RCA for May 10: https://status.salesforce.com/incidents/5491 Here's a link to the May 13 issue: https://status.salesforce.com/incidents/5536 I think I may need to open a support case to get answers to the questions below, but I figured I’d ask them here first in case folks have additional feedback or wisdom to share. - Is there any way for us to gain visibility into the health/availability of our org’s database? - Are there any activities or batch processing we were running that should be sharded or otherwise rescheduled to improve the stability of our instance? (We’ve noticed some weekend downtime including incidents on Apr 25 and May 10.) - I believe a prod org site switch for us was rescheduled due to COVID-19. Until that site switch is completed, are we at greater risk for incidents such as these? More

20 days ago · 1 comments · 0 likes

James McGrath

Noticed today that "Trust Notification User Guide" URL https://trust.salesforce.com/en/trust/trust-notification-user-guide/ states Trust Notifications are sent from alerts@mail.salesforce.com. Got actual notification from incidentalerts@mail.salesforce.com More

22 days ago · 2 comments · 1 likes

Sergio Valle

Business leaders face significant uncertainty in this global pandemic environment making decision-making feel risky and uncomfortable. Based on global expert advice and the experience of our customers and partners, Salesforce has developed a COVID-19 response playbook to help you gain greater clarity and give your teams structure and guidance. To learn more, visit the Work.com Trailblazer Community group. More

22 days ago · 0 comments · 1 likes

Jae Taylor

Hello Trailblazers! We’ve heard from our customers that they would like to know more about how we keep our systems highly available and performant. Here’s a brief blog post that touches on 6 ways we do this. - Site Switch - Org Migration - Instance Refresh - Site Reliability Engineering - Problem Management - Change and Release Management More

2 months ago · 0 comments · 5 likes

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Salesforce Infrastructure Resources