Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Brian Estebez

----------------------UPCOMING UPDATE---------------------------- Hello Everyone, Announcing forthcoming certificate maintenance to update the instance.force.com and instance.my.salesforce.com endpoints for the following instances. Instance.force.com Thursday, April 9th 2020-04-09: 17:00 to 19:00 PDT (NA70, NA71, NA81, NA82, NA83, NA84, NA89, NA91, CS49) Instance.my.salesforce.com Thursday, April 9th 2020-04-09: 17:00 to 19:00 PDT (CS49, CS997) Relevant certificates can be obtained from the attached zip file. We recommend testing this change in a sandbox before your production environment. The most common use of certs is integrations, so reminder to test out those API integrations or work with your integration partner. More

2 days ago · 0 comments · 0 likes

Harold Delgado

Hi everyone! May I ask when is the recommended time to generate email logs for the previous instance / data center? The client wants to ensure 100% backup for the record of emails sent right before the instance refresh. For example, their instance is scheduled 11:00 am CST, can they still generate email logs covering until 10:59 am CST if they launch it? Another follow up to this, it seems the email transactions will be held during the 4-hr window maintenance. If the emails will go through after that, it still be captured via email logs? Thank you very much! More

6 days ago · 0 comments · 0 likes

Brian Estebez

-----------------------UPCOMING UPDATE---------------------------- Hello Everyone, Announcing a forthcoming certificate maintenance to update the [inst].my.salesforce.com endpoints to use the *.[inst].force.com certificates, as announced in the Spring '20 release notes at https://releasenotes.docs.salesforce.com/en-us/spring20/release-notes/rn_security_domains_mydomain_cert.htm. Note that neither the intermediate nor the root certificates are changing. Relevant certificates can be obtained from the attached zip file, which are the existing live *.[inst].force.com certificates. There is a *.[inst].force.com certificate per instance. After this change, https://[MyDomain].my.salesforce.com will not use the multi-instance *.my.salesforce.com certificate and will instead use instance-specific *.[inst].force.com certificates, which include the *.my.salesforce.com name. In sandbox, https://[MyDomain]--[SandboxName].[inst].my.salesforce.com will similarly use *.[inst].force.com certificates, which support the *.[inst].my.salesforce.com names. Note that in sandbox, https://[MyDomain]--[SandboxName].my.salesforce.com -- without the instance name -- has already used the *.[inst].force.com certificates since that name pattern was introduced in Summer '18 with the Stabilize the Hostname for My Domain URLs in Sandboxes critical update. The certificate maintenance is for the following instances on format YYYY-MM-DD: Tuesday, March 17 2020-03-17: 18:00 to 20:00 PDT (CS2, CS3, CS4, CS7, CS9, CS11, CS12, CS13, CS14, CS15, CS17, CS19, CS20, CS21, CS23, CS25, CS26, CS27, CS28, CS30, CS32, CS34, CS35, CS36, CS37, CS41, CS42, CS44, CS45, CS47, CS51, CS53, CS54, CS59, CS61, CS63, CS67, CS69, CS71, CS77, CS78, CS79, CS80, CS81, CS83, CS84, CS85, CS87, CS88, CS91, CS93, CS95, CS96, CS97, CS99, CS105, CS106, CS107, CS108, CS109, CS123, CS124, CS125, CS128, CS129, CS133, CS138, CS142) Wednesday, March 18 2020-03-18: 09:00 to 11:00 PDT (CS5, CS31, CS57, CS72, CS74, CS75, CS76, CS111, CS112, CS113, CS116, CS137, CS152) Monday, March 23 2020-03-23: 18:00 to 20:00 PDT (CS33, CS82, CS86, CS89, CS100, CS101, CS102, CS110) Tuesday, March 24 2020-03-24: 09:00 to 11:00 PDT (CS1, CS6, CS8, CS10, CS16, CS18, CS22, CS24, CS29, CS40, CS43, CS50, CS52, CS58, CS60, CS62, CS64, CS65, CS66, CS68, CS70, CS73, CS90, CS92, CS94, CS98, CS114, CS115, CS117, CS132, CS148, CS151) Wednesday, March 25 2020-03-25: 18:00 to 20:00 PDT (NA44, NA45, NA135) Tuesday, April 7 2020-04-07: 13:00 to 15:00 PDT (EU14, EU15, EU17, EU18, UM5) 2020-04-07: 18:00 to 20:00 PDT (NA39, NA65, NA66, NA69, NA70, NA71, NA72, NA74, NA83, NA91, NA94, NA95, NA97, NA98, NA99, NA100, NA101, NA104, NA105, NA115, NA116, NA117, NA122, NA124, NA136, NA146, NA196) Tuesday, April 14 2020-04-14: 13:00 - 15:00 PDT (EU7, EU8, EU10, EU12, EU13, EU16, EU19, EU25, EU26, EU27, EU28, EU29, EU30, EU31, EU32, UM1, UM2, UM3, UM4) 2020-04-14: 18:00 - 20:00 PDT (NA21, NA37, NA46, NA47, NA49, NA52, NA54, NA57, NA58, NA59, NA61, NA62, NA64, NA67, NA68, NA73, NA75, NA76, NA77, NA79, NA80, NA81, NA82, NA84, NA85, NA86, NA87, NA88, NA89, NA90, NA92, NA93, NA96, NA102, NA103, NA107, NA109, NA110, NA111, NA112, NA113, NA114, NA118, NA119, NA120, NA121, NA123, NA126, NA127, NA129, NA130, NA131, NA132, NA133, NA134, NA141, NA142, NA154, NA155, NA171, NA172, NA173, NA174) Wednesday, April 15 2020-04-15: 09:00 to 11:00 PDT (AP0, AP3, AP4, AP5, AP6, AP7, AP8, AP9, AP10, AP11, AP12, AP13, AP14, AP15, AP16, AP17, AP18, AP19, AP20, AP21, AP22, AP28) More

13 days ago · 1 comments · 5 likes

Shauncy Jackson

Roses are red, violets are blue, and February tech updates are ready for you! Check out the Tech Updates file: https://sfdc.co/techupdates *Tip*: Download the file for the best experience as links in preview mode may not work. Highlights include: Product Innovation - Spring ‘20 is here Infrastructure Improvements - Salesforce Core: Best Practices for Infrastructure Maintenances - Salesforce Core: Instance Refresh Events and Resources - Commerce Cloud Database Upgrade - Prepare for the Google Chrome Cookie Attribute Change System Maintenances - Salesforce Core: Site Switches - Salesforce Core: Continuous Site Switching - Salesforce Core: Salesforce IP Addresses & Ranges - Salesforce Core: Plan around your Preferred Maintenance Windows - Trust Notifications Feature Retirements - New Feature Retirement Monthly Digest - Upcoming Feature Retirement list More

17 days ago · 3 comments · 1 likes

Prakash Dandapani (MCS)

Important Be-Aware - Data Recovery Service Retirement Effective July 31, 2020, Data Recovery as a paid feature will be deprecated and no longer available as a service. The Data Recovery service, formally known as Data Restoration, is a legacy process which was used as a last resort, where Salesforce can potentially recover your data at a specific point in time. This EOL is only for client requested data recoveries. SRE will still execute data recoveries for Legal and Salesforce created incidents. The EOL KB article has more details and was posted publicly on Friday Jan 17th. https://help.salesforce.com/articleView?id=000352139&language=en_US&mode=1&type=1 With this EOL, it's even more vital for you to follow recommended Backup & Recovery Best Practices. Here are a couple of great sessions around this topic: http://salesforce.vidyard.com/watch/3WCeBvqamit636dvMYGdcm https://success.salesforce.com/sessions?eventId=a1Q3A000021ea1UUAQ#/session/a2q3A000002BGrKQAW @PTC - Success Group @Virtusa - Success @Author Solutions Success Community @Pitney Bowes Success @Bright Horizons‎ Success Community @Saint Gobain Success @CertainTeed / Saint-Gobain Success Group @The Related Companies Success Group @Equinox Success @SoulCycle Success More

20 days ago · 1 comments · 0 likes

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