Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Brian Estebez

-----------------------UPCOMING UPDATE---------------------------- Hello Everyone, Announcing a forthcoming certificate maintenance to update the [inst] endpoints to use the *.[inst] certificates, as announced in the Spring '20 release notes at Note that neither the intermediate nor the root certificates are changing. Relevant certificates can be obtained from the attached zip file, which are the existing live *.[inst] certificates. There is a *.[inst] certificate per instance. After this change, https://[MyDomain] will not use the multi-instance * certificate and will instead use instance-specific *.[inst] certificates, which include the * name. In sandbox, https://[MyDomain]--[SandboxName].[inst] will similarly use *.[inst] certificates, which support the *.[inst] names. Note that in sandbox, https://[MyDomain]--[SandboxName] -- without the instance name -- has already used the *.[inst] certificates since that name pattern was introduced in Summer '18 with the Stabilize the Hostname for My Domain URLs in Sandboxes critical update. The certificate maintenance is for the following instances on format YYYY-MM-DD: Tuesday, March 17 2020-03-17: 18:00 to 20:00 PDT (CS2, CS3, CS4, CS7, CS9, CS11, CS12, CS13, CS14, CS15, CS17, CS19, CS20, CS21, CS23, CS25, CS26, CS27, CS28, CS30, CS32, CS34, CS35, CS36, CS37, CS41, CS42, CS44, CS45, CS47, CS51, CS53, CS54, CS59, CS61, CS63, CS67, CS69, CS71, CS77, CS78, CS79, CS80, CS81, CS83, CS84, CS85, CS87, CS88, CS91, CS93, CS95, CS96, CS97, CS99, CS105, CS106, CS107, CS108, CS109, CS123, CS124, CS125, CS128, CS129, CS133, CS138, CS142) Wednesday, March 18 2020-03-18: 09:00 to 11:00 PDT (CS5, CS31, CS57, CS72, CS74, CS75, CS76, CS111, CS112, CS113, CS116, CS137, CS152) Monday, March 23 2020-03-23: 18:00 to 20:00 PDT (CS33, CS82, CS86, CS89, CS100, CS101, CS102, CS110) Tuesday, March 24 2020-03-24: 09:00 to 11:00 PDT (CS1, CS6, CS8, CS10, CS16, CS18, CS22, CS24, CS29, CS40, CS43, CS50, CS52, CS58, CS60, CS62, CS64, CS65, CS66, CS68, CS70, CS73, CS90, CS92, CS94, CS98, CS114, CS115, CS117, CS132, CS148, CS151) Wednesday, March 25 2020-03-25: 18:00 to 20:00 PDT (NA44, NA45, NA135) Tuesday, April 7 2020-04-07: 13:00 to 15:00 PDT (EU14, EU15, EU17, EU18, UM5) 2020-04-07: 18:00 to 20:00 PDT (NA39, NA65, NA66, NA69, NA70, NA71, NA72, NA74, NA83, NA91, NA94, NA95, NA97, NA98, NA99, NA100, NA101, NA104, NA105, NA115, NA116, NA117, NA122, NA124, NA136, NA146, NA196) Tuesday, April 14 2020-04-14: 13:00 - 15:00 PDT (EU7, EU8, EU10, EU12, EU13, EU16, EU19, EU25, EU26, EU27, EU28, EU29, EU30, EU31, EU32, UM1, UM2, UM3, UM4) 2020-04-14: 18:00 - 20:00 PDT (NA21, NA37, NA46, NA47, NA49, NA52, NA54, NA57, NA58, NA59, NA61, NA62, NA64, NA67, NA68, NA73, NA75, NA76, NA77, NA79, NA80, NA81, NA82, NA84, NA85, NA86, NA87, NA88, NA89, NA90, NA92, NA93, NA96, NA102, NA103, NA107, NA109, NA110, NA111, NA112, NA113, NA114, NA118, NA119, NA120, NA121, NA123, NA126, NA127, NA129, NA130, NA131, NA132, NA133, NA134, NA141, NA142, NA154, NA155, NA171, NA172, NA173, NA174) Wednesday, April 15 2020-04-15: 09:00 to 11:00 PDT (AP0, AP3, AP4, AP5, AP6, AP7, AP8, AP9, AP10, AP11, AP12, AP13, AP14, AP15, AP16, AP17, AP18, AP19, AP20, AP21, AP22, AP28) More

2 days ago · 0 comments · 3 likes

Shauncy Jackson

Roses are red, violets are blue, and February tech updates are ready for you! Check out the Tech Updates file: *Tip*: Download the file for the best experience as links in preview mode may not work. Highlights include: Product Innovation - Spring ‘20 is here Infrastructure Improvements - Salesforce Core: Best Practices for Infrastructure Maintenances - Salesforce Core: Instance Refresh Events and Resources - Commerce Cloud Database Upgrade - Prepare for the Google Chrome Cookie Attribute Change System Maintenances - Salesforce Core: Site Switches - Salesforce Core: Continuous Site Switching - Salesforce Core: Salesforce IP Addresses & Ranges - Salesforce Core: Plan around your Preferred Maintenance Windows - Trust Notifications Feature Retirements - New Feature Retirement Monthly Digest - Upcoming Feature Retirement list More

6 days ago · 3 comments · 1 likes

Prakash Dandapani (MCS)

Important Be-Aware - Data Recovery Service Retirement Effective July 31, 2020, Data Recovery as a paid feature will be deprecated and no longer available as a service. The Data Recovery service, formally known as Data Restoration, is a legacy process which was used as a last resort, where Salesforce can potentially recover your data at a specific point in time. This EOL is only for client requested data recoveries. SRE will still execute data recoveries for Legal and Salesforce created incidents. The EOL KB article has more details and was posted publicly on Friday Jan 17th. With this EOL, it's even more vital for you to follow recommended Backup & Recovery Best Practices. Here are a couple of great sessions around this topic: @PTC - Success Group @Virtusa - Success @Author Solutions Success Community @Pitney Bowes Success @Bright Horizons‎ Success Community @Saint Gobain Success @CertainTeed / Saint-Gobain Success Group @The Related Companies Success Group @Equinox Success @SoulCycle Success More

9 days ago · 1 comments · 0 likes

Riju Jain

Some of our Console users get this error randomly "You can only view this page in Salesforce Console". Any suggestions. More

9 days ago · 0 comments · 0 likes

Alona Riabchenko

Hello everyone, I have a problem with I'm trying to follow the link but have an message 'See'. I'm in Ukraine, Kiev. It is not in restricted list. Could you help me, please? More

12 days ago · 0 comments · 0 likes

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