Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Brian Estebez

Marketing Cloud(ExactTarget) SOAP API Certificate Renewal At Salesforce, security of the customer data is our #1 priority. Enhancing API security and mitigating the risk of an attack on encryption of in-transit data, we periodically rotate our endpoint TLS/SSL certificates. What and When? As part of periodic certificate rotation, Marketing Cloud (Exact Target) will renew the SOAP API certificate for the following endpoints on April 16th, 2020 7pm EDT (GMT - 4:00) - webservice.s10.exacttarget.com - webservice.s7.exacttarget.com Call for Action If you are doing any of the following, you will need to replace the existing TLS certificate with the new certificate (attached to this post) - If you are using middleware that requires a TLS certificate to be locally cached - If you have imported the *.s10.exacttarget.com public TLS certificate to your server’s trustStore - If you have imported the *.s7.exacttarget.com public TLS certificate to your server’s trustStore - If you are using any other method to pin or cache a TLS certificate Impact Your API integration using the SOAP API will fail starting April 16th, 2020 if you meet the above mentioned conditions and do not update the certificate. More

7 days ago · 1 comments · 0 likes

sushil kumar

Hello, I have question regarding IP ranges. I am hoping this is the right platform to ask. We live in NA instance. From our instance, we are going to call in house web service. So we would like to whitelist ip address. I am assuming i just need to whitelist ARIN IP address as its server to server call(From Apex to Internal Service) ? I also see that as a best practice its recommended to whitelist all ip address, but in this case i feel sub set should suffice? Thank you, Sushil More

9 days ago · 5 comments · 2 likes

Brian Estebez

-----------------------UPCOMING UPDATE---------------------------- Hello Everyone, Announcing forthcoming certificate maintenance to rotate to new [inst].force.com certificates in production. Note that neither intermediate nor the root certificates are changing. Relevant certificates are attached to this post in a zip file, there is a certificate per instance. The certificate maintenance is for the following instances at: Tuesday, April 28th 4/28/2020 - 6:00pm to 8:00pm PDT (NA75, NA80, NA85, NA90, NA93, NA94, NA95, NA96) Other useful links: Where is my Instance located: https://help.salesforce.com/articleView?id=000314281&type=1&mode=1 Thanks! More

9 days ago · 1 comments · 0 likes

Chris Lance

Quick question as on the org refresh, it says in the Instance Refresh Maintenance article that OrgId will not be impacted - great. Is it safe to assume this holds true for all data/metadata record Ids as well (Record Type Ids, Contact Ids, etc)? More

14 days ago · 1 comments · 0 likes

Diane Hackbarth

We received a notice today about an instance refresh and I had a question regarding customers logging cases via the portal. In the webinar someone asked about email to case and the answer was that those cases would be queued. We don't use email to case but rather ask our customers to log cases via our Community portal. So will our customers have access to do this during the 4 hour maintenance window? It sounds like they won't. What kind of error will they get if they try? More

14 days ago · 0 comments · 1 likes

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