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Community Cloud - Best Practices

Welcome to the Customer Success Ohana! This group is dedicated to your Success with Community Cloud. Join the conversation here to ask questions, get answers, stay updated and share experience while building amazing Communities all around the world.

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Recent Posts

Denis Horgan

Are there plans to allow SSO to use Apple as a ID provider More

7 days ago · 0 comments · 0 likes

Macaire Ament

Hello! I am helping to create a client community for my organization. We are a b2b consulting and services company in the learning/talent/human capital management space and have a mix of clients with an annual service hours subscription and clients who come to us repeatedly for standalone projects over the course of several years. We are hoping to create a community where clients can connect with us and with each other, view pertinent info about their projects, and consume content created specifically for the community. I've found a lot of the community training is framed around software companies, b2c, and utility type services, but have had a hard time figuring out what best practices to adopt for an organization like ours. If anyone has similar experience or suggested resources I would love to connect and talk through how others have driven engagement and success in this type of business case. More

7 days ago · 1 comments · 0 likes

Chloe Majors

Hello! We are working on building out a new community but have hit a few snags. I'm hopeful that someone here has dealt with a similar situation and could offer some advice. We have about 40 products and are trying to determine if we should build a separate community for each in order to utilize Data Categories/Topics to limit Knowledge articles to only that product for the customers who use it. We would have one main "landing" community for all customers where they could click through to their specific community via a hyperlinked image. We'd like to limit Ideas zones in this same way using a lightning component to bring those into the community. Is this crazy to do? Would it be best to have only one community for all of our customers/products? My other question is around case creation. If we were to create these 40 communities, would we be able to somehow default the related product on a case based on what community they are creating it from/what profile they have/would that still only be possible through record type picklist options? @* Community Cloud * More

9 days ago · 2 comments · 1 likes

Ryan Owens

I am working in a public-facing guest user Community that is trying to become multi-lingual. Everything is great so far in terms of translating the Community XML and labels, picklist values, etc. via Translation Workbench. But we've hit a roadblock in terms of translating content inside of rich text / long text fields on the record pages. Has anybody run into this before? And is there a solution for this that doesn't involve custom development? More

13 days ago · 0 comments · 1 likes

Sanjna Patyal

*Want to learn more about Self-Registration in Community?** Aloha Community Cloud Trailblazers, We are very excited to announce that in our upcoming Community Cloud : Show Me How call on the 14th we will be discussing Self-Registration in Community. The call will cover : - Conversation about Self-Registration Use cases - Out-Of-The-Box Self-Registration features - High level discussion on Self-Registration Custom Component and Login Flow - Social Login for Community and more.. Here is what you need to know : - You can register for FREE Community Cloud : Show Me How call here : - Bookmark this page for the Recordings of our past webinars : We will see you soon at the Community Cloud : Show Me How call !! @* Community Cloud - Best Practices * @* Community Cloud * @Yelena Kamyshina @George Abboud @Craig Johnson More

23 days ago · 1 comments · 1 likes