Customer Success

Welcome to the Customer Success Ohana! This group is your home base for all Success Cloud features and services like Premier Success Plans. In addition, our moderators are here to help you navigate the greater customer success family of official groups here in the Trailblazer Community. Ask any question and we help you find what you need faster.

Join the Conversation

Recent Posts

Mary McKeown-Christie

Salesforce administrators, architects and Success Managers, if you or your customers are adding files/attachments to their environments, there is no inherent virus scanner built into Salesforce to check them for viruses. The only way to verify attachments do not contain malicious content is to connect a third-party application like EZProtect. And, before you go there, an antivirus software connected to a corporate network will not apply here as many of the virus scanning applications have not been updated (employees turn off or delay updates), and many files are entered into Salesforce via communities and sites by the public who have no connection to the corporate network. Salesforce is it's own echo-system and needs it's own virus scanner to address attachments. EZProtect is the industry leading solution, and will soon release an API and On-Demand Scanner which will block files from entering the environments before they are scanned. Have a look at this demo video to understand how it works (6 minutes with technical issues), and contact Adaptus to request a quote. Year-end budgets are coming up, so please be proactive! More

2 days ago · 0 comments · 0 likes

Mary McKeown-Christie

Salesforce administrators, architects and Success Managers, if you or your customers are adding files/attachments to their environments, there is no inherent virus scanner built into the system. The only way to verify attachments do not contain malicious content is to connect a third-party application like EZProtect. And, before you go there, an antivirus software connected to a corporate network will not apply here as many of the virus scanning applications have not been updated (employees turn off or delay updates), and many files are entered into Salesforce via communities and sites by the public who have no connection to the corporate network. Salesforce is it's own echo-system and needs it's own virus scanner to address attachments. EZProtect is the industry leading solution, and will soon release an API and On-Demand Scanner which will block files from entering the environments before they are scanned. Have a look at this demo video to understand how it works (6 minutes with technical issues), and contact Adaptus to request a quote. Year-end budgets are coming up, so please be proactive! More

2 days ago · 0 comments · 0 likes

Anjali Kevlani

[Picks from the Pack: Customer Success] August 16, 2019 Featured Webinar: Lightning Lounge: Turning On Lightning Experience Register here: https://attendee.gotowebinar.com/rt/7321974884517397506?source=PicksPack LATEST RESOURCES - [WEEKLY] The new Get Started with Premier Accelerator Webinar for AMER - [WEBINAR] Marketing Cloud Tech Lounge: Holiday Readiness 2019 - Make it your best season yet! - [BLOG] Expert Advice: Get Ready for The Road to Dreamforce - [UPDATE] Check out the latest August 2019 Tech updates ********************************************* COMMUNITY HIGHLIGHTS - 🌞⚡The Lightning Summer School Sweepstakes ⚡🌞 continues through August 30, there’s still time to enter to win a cool backpack with Salesforce Swag! - Voting deadline EXTENDED for the Spring '20 Release Logo Contest! Would you like to see Blaze, your Customer Success guide, selected? The poll closes on August 20th @12pm, so hurry up!!! #TeamBlaze - Start Exploring Winter ‘20 and join the Treasure Hunt! Sign up for a Pre-Release Org and join the Treasure Hunt to earn a special community badge!! #[Picks from the Pack - Customer Success] @Michael O'Connor More

2 days ago · 1 comments · 0 likes

Mr John

I opened a ticket - 23933280. My CPQ has been down in production since an upgrade. I called support line yesterday and left a voicemail. Nothing yet. Can someone please respond to the ticket? More

2 days ago · 0 comments · 0 likes

Shamari Simpson

ATTENTION! NEW ACCELERATOR WEBINAR ALERT! The new Get Started with Premier Accelerator Webinar is WEEKLY for AMER. Link to Register: https://register.gotowebinar.com/rt/6732962105923198723 This is for PREMIER CUSTOMERS ONLY, whether you are net new and your Premier subscription has just begun or you are looking for a refresher. Maybe you are a new admin and want to understand what resources your company has available. Feel free to register and learn more. After attending the webinar you can sign up for a 1:1 follow up with a Specialists to ask any further questions, ie.recommendations on accelerators and admin assists. More

2 days ago · 1 comments · 0 likes

Talking About...

Premier Central Resources