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Sarah CullertonSarah Cullerton 

Customize what displays when case is offered in Omnichannel

I'm looking to customize the 4 fields that display to the agent when a case is offered in Omnichannel. I was advised to use Mini Page Layout for this, but that doesn't seem to be doing the trick. Any other advice for me on where to go to customize that?
Best Answer chosen by Sarah Cullerton
Brendan ConroyBrendan Conroy
Hi Sarah,

Have you tried Compact Layouts? I think that was where I set those field when doing an omni-channel project. 

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Brendan ConroyBrendan Conroy
Hi Sarah,

Have you tried Compact Layouts? I think that was where I set those field when doing an omni-channel project. 
This was selected as the best answer
Sarah CullertonSarah Cullerton
That did it! Thank you!