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Piya FiedlerPiya Fiedler 

Salesforce for Outlook sidebar appearing/floating on left side of Outlook

We have 2 users with Salesforce for Outlook (Outlook 365 on Windows 10) which their sidebar is appearing on the left side of Outlook or floats completely outside of the Outlook application and "floats." Has anybody else had this issue? We are on the newest version of SFO (3.4.3).

Thank you!

Best Answer chosen by Piya Fiedler
Piya FiedlerPiya Fiedler
I just spoke with Salesforce Support and here is the fix (https://help.salesforce.com/articleView?id=000272670&language=en_US&type=1)(https://help.salesforce.com/articleView?id=000272670&language=en_US&type= (https://help.salesforce.com/articleView?id=000272670&language=en_US&type=1)).  I thought I'd leave this question up so it shows in Google results.

All Answers

Piya FiedlerPiya Fiedler
I just spoke with Salesforce Support and here is the fix (https://help.salesforce.com/articleView?id=000272670&language=en_US&type=1)(https://help.salesforce.com/articleView?id=000272670&language=en_US&type= (https://help.salesforce.com/articleView?id=000272670&language=en_US&type=1)).  I thought I'd leave this question up so it shows in Google results.
This was selected as the best answer
Robert DrouhardRobert Drouhard
Hi Piya. Worked like a charm! Thanks so much. *sigh* Microsoft...
Piya FiedlerPiya Fiedler
@Robert Drouhard - sure thing! Don't forget to mark your question (https://success.salesforce.com/answers?id=9063A000000io1SQAQ) as resolved too :)
Beth MorleyBeth Morley
Thank you!  I have 5 users that just came to me with this annoying problem.  I will roll it out tomorrow to all
 
Peak PeakPeak Peak
Hi Piya we are facing the same issue for one of our end users. Unfortunately the link you posted above is broken. Could you write the solution here. Thank you very much. Best Regards
Piya FiedlerPiya Fiedler
That's odd. The link seems to be working fine for me.

ISSUE

There are times when you may encounter the following after installing Salesforce for Outlook:
The Side Panel may load on the left-hand side of Outlook 
The Side Panel gets undocked
The Side Panel is appearing on its own window 
POSSIBLE ROOT CAUSE

Incompatibility option in Outlook configuration 

 
Resolution
You can start troubleshooting this issue by performing the following steps

1- Exit Salesforce for Outlook from the System Tray by right clicking on the SFO red/gray icon and clicking on Exit
2- Open Outlook and click on File | Options 
3- On the General tab, select Optimize for Compatibility and click on Ok 
4- Restart Outlook and run Salesforce for outlook by double clicking on the SFO icon from the Desktop or Program menu

You can also refer to this Microsoft article for more explanation and troubleshooting steps
 
Cheryl SnowdonCheryl Snowdon
Thank you! I had two users with this issue and this information saved the day!