How to verify that email has been sent? - Answers - Salesforce Trailblazer Community
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Alex JoyAlex Joy 

How to verify that email has been sent?

Hello everyone, 
I have a workflow rule that sends an email to a contact record when a case reaches a specific status.  Is there any way to confirm an email was sent or not? 
Best Answer chosen by Alex Joy
Iqbal AhmedIqbal Ahmed

Hi Alex,

Yes, We can log email in salesforce using Email Log Monitor.

Please ref: 
https://help.salesforce.com/articleView?id=emailadmin_monitor_emails_sent_from_salesforce.htm&type=5

Regards,
Iqbal Ahmed

All Answers

Iqbal AhmedIqbal Ahmed

Hi Alex,

Yes, We can log email in salesforce using Email Log Monitor.

Please ref: 
https://help.salesforce.com/articleView?id=emailadmin_monitor_emails_sent_from_salesforce.htm&type=5

Regards,
Iqbal Ahmed

This was selected as the best answer
Alex JoyAlex Joy
Thanks!
Samir MajumdarSamir Majumdar
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ALL incoming and outgoing emails are AUTOMATICALLY logged into Salesfoce (in Outlook). You receive real-time notifications when someone opens or reopens or forwards the emails.