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Gina KowacichGina Kowacich 

Office 365 SF Header is Greyed Out - When I open Email it's available - how can I correct this?

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Best Answer chosen by Gina Kowacich
Arijit MajeeArijit Majee
Hi Gina,

Check with your system Admin, whether your account is configured for outlook. it seems you have old salesforce for outlook plugin along with Lightning for outlook plugin. Either uninstall and reinstall the plugin or check whether the plugin is disabled with Outlook.
https://success.salesforce.com/issues_view?id=a1p3A000000epC2QAI

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Arijit MajeeArijit Majee
Hi Gina,

Check with your system Admin, whether your account is configured for outlook. it seems you have old salesforce for outlook plugin along with Lightning for outlook plugin. Either uninstall and reinstall the plugin or check whether the plugin is disabled with Outlook.
https://success.salesforce.com/issues_view?id=a1p3A000000epC2QAI
This was selected as the best answer
Gina KowacichGina Kowacich
Wound up also having to ask SF Support - here is an article on this as well that solved my problem.

https://help.salesforce.com/articleView?id=000320727&language=en_US&type=1&mode=1