• Log In

Browse by categories

Ask Search:
ShowAll Questionssorted byDate Posted
Laura MondayLaura Monday 

I (admin) Can Export Details on Report. Other Admins Insufficient Privileges

I am an admin and can export reports to excel, but for other admins it says Insufficient Privileges. They're able to run the report and click "Export Details" and choose if they want excel or CSV. But then it says Insufficient Privileges. I have the same role and profile as them, and this happened overnight. They were able to export yesterday.
Best Answer chosen by Laura Monday
Anil Choudary KapuAnil Choudary Kapu
https://status.salesforce.com/generalmessages/239

Ongoing Issue reported by salesforce

All Answers

Mitch WallaMitch Walla
We are having the same issues. We are testing through it now. I'll update you if we find anything.
Laura MondayLaura Monday
Thanks, Mitch. I'm wondering if Salesforce is doing something and they're having errors. But yes, let me know if you find out anything!
Steve MolisSteve Molis
Are they using the standard Sys Admin User Profile? 

 
Laura MondayLaura Monday
Yes, and it's the same one I'm assigned to. So not sure why it works for me but not them.
Kavi PatelKavi Patel
Our organization is having the same issue. Both users have same profile, same permission sets, same role, and yet one of the two users cannot export reports.
Steve MolisSteve Molis
What happens if you use Login As on your computer?  

Are you both trying to export the same report?
Kavi PatelKavi Patel
If I log in as the user, I am able to export the report myself.
Steve MolisSteve Molis
The plot thickens...  

I small a rat, and I think the rat is in their computer or browser
Jeffrey JohnsonJeffrey Johnson
I'm seeing this from a user with a custom profile (non-admin). when I log in as the user I can export, but the user with custom profile still can't. This user just exported yesterday just fine.  I did have the user verify that the salesforce.com site was in their trusted sites without success. 
Rachel MoodyRachel Moody
A handful of users were having this same issue in our org today - it was a browser/cache issue for us. We primarily use Chrome. They stopped getting the error when they used a private browsing window or cleared their cache. 
Richard TepperRichard Tepper
I don't believe this is a computer or browser issue.  We are seeing the same problem here with users on a non-admin profile.  Some can export and some cannot.  The issue started today and is only affecting a few people.  If I login on the affected users computer and then LoginAs the user I can export the report.  This seems like a Salesforce issue.
Richard TepperRichard Tepper
We are on NA60 if it helps.  Not sure what instance you are on.
Mitch WallaMitch Walla
We tried clearing the cache and still have the issue.
Tom AugustineTom Augustine
Our org is facing the same issue and doesnt look like browser/cache issue as we tried different browsers and restarted machines too..
Evan RadkeEvan Radke
Cache clear worked for our users
Richard TepperRichard Tepper
Just tried clearing the cache here as well.  Problem persists.  I had the user login to the browser on my computer and the issue occured.  When she logged out and I logged back in it was fine.
Kavi PatelKavi Patel
Just tried to have the user clear their cache and did not work as well. After troubleshooting, I can confirm that inactivating and recreating their user account will fix the issue. This is not ideal as several users are experiencing this issue, however it is a guaranteed solution for immediate access.
Bill StinsonBill Stinson
Had the same issue in our org, but it worked when the user logged into Salesforce using an incognito browser.
Melinda GradMelinda Grad
We're having the same issue. As admin I can export running as myself and when logged in as the user. However, the user himself cannot export. Has anyone contacted Salesforce support about this? If so, what did they say?
Kavi PatelKavi Patel
Unfortunately, incognito is not working for our org. 
Nick MaresNick Mares
We are experiencing the same issue.  If you are on lightning, my current workaround is that I can export the report as a "Formatted Report"!
Richard WoodRichard Wood
This is now listed as a known issue on status.salesforce.com: https://status.salesforce.com/generalmessages/239
Anil Choudary KapuAnil Choudary Kapu
https://status.salesforce.com/generalmessages/239

Ongoing Issue reported by salesforce
This was selected as the best answer
Kavi PatelKavi Patel
This is resolved for us now by Salesforce.
Laura MondayLaura Monday
My users who were having issues yesterday are able to export today!
Sue HackerSue Hacker
One of our users experienced the same issue yesterday.  Clearing out the browser history solved the problem.  Thanks for the great collaboration on this board!
Kraig PaxmanKraig Paxman
Clearing the broswer history and cache files in Google Chrome solved this issue for my org.
Kavi PatelKavi Patel
Salesforce - Around 8/8/2019 6pm GMT our security team’s change affected metadata on oAuth refresh tokens and caused multiple customers’ oAuth login to fail.

Are changes like this documented anywhere prior to going live? Because today we are observing changes to how Notes are being saved. Unrelated, but this seems to be a path of volatility.