Ask Search:
Amy FAmy F 

Error when adding Social Media Connector on Pardot

Hi,
I have tried to add Social Media Connector - Twitter account on Pardot. I have signed in and authorised the Twitter account but it is displaying the following error. I have tested the Twitter username and password and it is correct.
"Could not verify Connector. Warning: Your Salesforce connector user does not have all the permissions that Pardot expects. If this is not intentional, have your Salesforce admin grnat all permissions listed in this Knowledge base article for full functionality. If this is intentional, you may dismiss this message, but exercise caution. Restrictions imposed on the connector user affect your entire Pardot instance."
User-added image
Thanks,
Regards.
 
Best Answer chosen by Ed (salesforce.com) 
Tim CombridgeTim Combridge
Hi Amy,

Click the 'View missing expected Salesforce permissions for your connector user'.
This appears to actually be a problem with the connection between your Salesforce environment and Pardot, your Salesforce connector. 

The other error, 'Could not verify connector user', is more likely to be referencing your Twitter connector. This occurs when the 'Twitter Username' field in Pardot does not match EXACTLY to the username of the authenticated Twitter user. 
Have you put '@Username' into the Twitter User field in Pardot? This could be the reason... you'll need to remove the '@' symbol to get it working, and triple check you've spelled this username correct. 

For example, if your Twitter username is 'AmyF', you'll need to set the Twitter User to 'AmyF', not '@AmyF'. Common mistake here.

Please let me know if this helped you, and mark as best answer so it can help others too! If you're still having issues, please don't hesitate to reach out to me and I'll see if I can assist further. 

All Answers

Tim CombridgeTim Combridge
Hi Amy,

Click the 'View missing expected Salesforce permissions for your connector user'.
This appears to actually be a problem with the connection between your Salesforce environment and Pardot, your Salesforce connector. 

The other error, 'Could not verify connector user', is more likely to be referencing your Twitter connector. This occurs when the 'Twitter Username' field in Pardot does not match EXACTLY to the username of the authenticated Twitter user. 
Have you put '@Username' into the Twitter User field in Pardot? This could be the reason... you'll need to remove the '@' symbol to get it working, and triple check you've spelled this username correct. 

For example, if your Twitter username is 'AmyF', you'll need to set the Twitter User to 'AmyF', not '@AmyF'. Common mistake here.

Please let me know if this helped you, and mark as best answer so it can help others too! If you're still having issues, please don't hesitate to reach out to me and I'll see if I can assist further. 
This was selected as the best answer
Amy FAmy F
Hi Tim, 

Thanks for replyinG to my message. I have clicked "'View missing expected Salesforce permissions for your connector user'" and it has displayed the following message: 
User-added image

I have also checked the username as directed and the username is the same as the one in Twitter. Can't figure out the reason why it is not working.

Thanks,
Amy
Leo MerleLeo Merle
This for this post Tim. Was running into the same problem as Amy and saw your note about removing "@". Worked perfectly after that.
Tim CombridgeTim Combridge
Hey Leo, glad it was beneficial!

Apologies Amy, I must have completely missed your response! Are you still having this issue?
Amy FAmy F
Hi, No it has been resolved. Thanks! *Kind Regards,* *Amy Feng* Marketing Automation Specialist - Victoria
Kayla Rose KarczKayla Rose Karcz
im definitely gonna request now!! thanks guys..💙
Amy FAmy F
Hi, This has been resolved. :) *Kind Regards,* *Amy Feng* Marketing Automation Specialist - Victoria