If a Marketing Cloud account is located in France and wants to send MobileConnect SMS msgs to contacts in France, Germany, Spain and Italy, does the account need to purchase 4 short codes, one in each country? - Answers - Salesforce Trailblazer Community
Ask Search:
Glenn KouhiaGlenn Kouhia 

If a Marketing Cloud account is located in France and wants to send MobileConnect SMS msgs to contacts in France, Germany, Spain and Italy, does the account need to purchase 4 short codes, one in each country?

Best Answer chosen by Glenn Kouhia
Phaneendra ArigachettaPhaneendra Arigachetta
Yes Glenn, you need a German carrier short code to send a message.

All Answers

Phaneendra ArigachettaPhaneendra Arigachetta
The main parts to MobileConnect you will need to keep in mind are two things; certain fields needed when adding Contacts and that a Subscription is needed against the Code you'll use to send the Messages from.

The fields that are required are listed in the second link and these would include the SubscriberKey, MobileNumber and Locale. Dependent on whether you'll link Data Extensions to your MobileConnect Attribute Group may depend on whether you create Attributes in MobileConnect for your Contacts and import into these.

Based on the Codes you have may depend on how many Imports you need to set-up as the Import will also create the Subscription for you but only for one Code at a time.

For the UTC Offset field, you can use this to ensure sends are sent in the Contacts Timezone and this field is only applied when the setting to choose the customers TimeZone is selected on the Send. If not, the Message will be sent there and then regardless of the Timezone and what time it is with the Contact. 

Hope this was helpful!

References:
http://help.marketingcloud.com/en/documentation/mobileconnect/contacts/
http://help.marketingcloud.com/en/documentation/mobileconnect/contacts/previous_version_of_contacts/
Glenn KouhiaGlenn Kouhia
Thanks. I understand the fields needed and offset info. What I don't understand is whether a European account needs to have a separate short code for Contacts in each nation in Europe. Can you answer that for me?  For example, if I'm sending a mobiel message from an account in France to a Contact in Germany who has a mobile phone serviced by a German wireless carrier, do I need a German carrier short code?
Phaneendra ArigachettaPhaneendra Arigachetta
Yes Glenn, you need a German carrier short code to send a message.
This was selected as the best answer
Glenn KouhiaGlenn Kouhia
And, just to put a nail in it, if I need to smed mobile messages to Contacts in 4 different eU countries, I need 4 short codes, right?
 
Phaneendra ArigachettaPhaneendra Arigachetta
Yes, you're right.
Glenn KouhiaGlenn Kouhia
Thanks!
Anha SinghAnha Singh
Yes most probably u are going to need a german short carrier code.
Glenn KouhiaGlenn Kouhia
1 more question to clarify.
I have a US short code in my dmo account and I want to conduct an SMS demo when in France. So long as my Marketing Cloud demo account is provisioned in the US and my short code is provisioned with a US carrier (thru MC MobileConnect) then Mobile Connect will send my demo SMS to a US contact, right?
I only need a French short code provisioned in Mobile Connect if my Marketing Cloud account is provisioned in France, right?