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Ryan ConlinRyan Conlin 

What should I put as the "to address" in my email snapshots email snapshots

In order to prepare my organization for the switch to the new version of TLS for salesforce, I read that I need to prepare an email snapshot to see if I am using the right version of TLS for my inbound email snapshots. However, I tried to create two seperate email snapshots--screenshot attached--and when I tried to send the email from the to address I specified to the from address the email bounced back. Did I put in the wrong email addresses, or did I make a mistake during another part of the process? 

Screenshot of my email snapshots
Best Answer chosen by Ryan Conlin
Shashank SinghShashank Singh
Hi Ryan,

Using email snapshots, we can check if an inbound email is entering Salesforce or not. If you're using this to help with the impact of the TLS1.0 disablement process on inbound emails, you would need to first determine which mechanisms do you have in your Org which receive inbound emails. Some common examples are -- email-to-case, email services, email-to-salesforce etc.

For example, if you want to test for your email-to-case address, then enter the email to case service address (the long email address) in the "To" field in email snapshots. Then send an email to this address and request for a snapshot. Please find a list of all inbound processes which could be impacted in the following article:

https://help.salesforce.com/articleView?id=TLS-1-0-Email-Disablement&language=en_US&type=1

Please do circle back if you have any other queries. Thanks!

All Answers

Naveen DhanarajNaveen Dhanaraj
Check This,
Troubleshoot Inbound Email Errors with Snapshots:
https://help.salesforce.com/articleView?err=1&id=inbound_email_snapshots.htm&type=5
Ryan ConlinRyan Conlin
Thanks Naveen. I had already looked at that page. The crux of the issue--I believe--lies in the following bullet point:
"To request an inbound email snapshot, enter criteria for the To address (required) and From address (optional). Then click Request Snapshot.
The requested snapshot is added to the list of Pending and Completed Snapshots. When an inbound message meets your specified criteria, we take a snapshot and complete the request."

I did this, but it still didn't work. Did I enter the wrong kind of "to address?" 
Shashank SinghShashank Singh
Hi Ryan,

Using email snapshots, we can check if an inbound email is entering Salesforce or not. If you're using this to help with the impact of the TLS1.0 disablement process on inbound emails, you would need to first determine which mechanisms do you have in your Org which receive inbound emails. Some common examples are -- email-to-case, email services, email-to-salesforce etc.

For example, if you want to test for your email-to-case address, then enter the email to case service address (the long email address) in the "To" field in email snapshots. Then send an email to this address and request for a snapshot. Please find a list of all inbound processes which could be impacted in the following article:

https://help.salesforce.com/articleView?id=TLS-1-0-Email-Disablement&language=en_US&type=1

Please do circle back if you have any other queries. Thanks!
This was selected as the best answer
Henriette SchönleberHenriette Schönleber
Thank you Shashank, that helped me a lot
I was trying to use email snapchots to check for web2case emails and was wondering why my snapshots were staying in pending status consitently. Your hint with the to use the "long email addresse" made me remember that the email address I had entered is only a forward to the long email address. With the long one int finally worked :)
Shashank SinghShashank Singh
Hey Henriette, glad that it helped you. Not sure if you can (since you did not post the original question) but if you mark any answer as the solution it closes out the thread and helps anyone who comes back with a similar query. Thanks!
Ryan ConlinRyan Conlin
Thank you Shashank,

I was trying to use the tool to check our companies TSL security, but I haven't found an instance of our company using salesforce for an inbound email, only outbound emails. I'll be sure to keep your guidance in mind if I do find any instances.