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Ben DBen D 

Auto-populate a case Issue picklist field based on record type

What is the easiest way to autopopulate a pickliest field of a specific record type. So for example, auto populate a Product Return record type
with the  Case Issue picklist value of " Return Issue"?

Thanks,
Best Answer chosen by Ben D
Jeff MayJeff May
If this is on a new record, you can set the picklist default to that value.

If this is during an edit of an existing record, you can use a Workflow Rule that watches for the Record Type to be set, and then does a Field Update to set the picklist field.

All Answers

Jeff MayJeff May
If this is on a new record, you can set the picklist default to that value.

If this is during an edit of an existing record, you can use a Workflow Rule that watches for the Record Type to be set, and then does a Field Update to set the picklist field.
This was selected as the best answer
Naveen DhanarajNaveen Dhanaraj
You can create workflow Rule / Process Builder to achieve this.
Ben DBen D
Thanks.  How can you make sure that the record type is defaulted to specific one when one of the case field picklist is  selcted in a web form?