email button missing from Opportunity in Lightning
I've researched my question in Help, and almost everything I've tried has not worked. the email button in Summer '17 Sandbox is missing from the opportunity. I checked email deliverability, set to "all". checked global layout for email, it's there. checked opportunity page layout. "send email" is already in the lightning section. checked to make sure the correct layout is assigned. not until I created the "action" and added it to the opportunity layout did it appear...in the page layout editor, it appears right next to the "send email" button. So, long story longer, it's fixed, but not sure why the original button is not displaying.
any direction is appreciated!
-Erik "always marks best answer" Peterson
It shows up in the activity tab, and also there is no option to select the email template, is this normal?
if not, you might consider opening a case with support to investigate.