email button missing from Opportunity in Lightning - Answers - Salesforce Trailblazer Community
Ask Search:
Erik PetersonErik Peterson 

email button missing from Opportunity in Lightning

Hello,
I've researched my question in Help, and almost everything I've tried has not worked.  the email button in Summer '17 Sandbox is missing from the opportunity.  I checked email deliverability, set to "all".  checked global layout for email, it's there.  checked opportunity page layout.  "send email" is already in the lightning section.  checked to make sure the correct layout is assigned.  not until I created the "action" and added it to the opportunity layout did it appear...in the page layout editor, it appears right next to the "send email" button.  So, long story longer, it's fixed, but not sure why the original button is not displaying.  
any direction is appreciated!
-Erik "always marks best answer" Peterson
Best Answer chosen by Erik Peterson
Carrie HooperCarrie Hooper
Cool. The buttons vs actions have bitten me before. And the disappearing email button when email deliverability is off -- I think I lost hours on that one once! Don't forget to mark as best answer ;)

All Answers

Carrie HooperCarrie Hooper
This may be a silly question, but are you using Lightning? Send Email is only visibile in Lightning Experience, not Classic (even though you see it when editing the page layout). https://help.salesforce.com/articleView?id=000232945&type=1
Erik PetersonErik Peterson
I knew I missed some part of the detail…yes. This is specific to Lightning. Not a silly question. Erik Peterson |
Carrie HooperCarrie Hooper
Cool. The buttons vs actions have bitten me before. And the disappearing email button when email deliverability is off -- I think I lost hours on that one once! Don't forget to mark as best answer ;)
This was selected as the best answer
Erik PetersonErik Peterson
well thank you, although I will say that after switching deliverability to all, email button still did not appear.  
Erik PetersonErik Peterson
it's actually a "different" button in lightning.  I think the solution is to go to page layout, click on "mobile & Lightning" actions, search for email, and add that button your page layout...I think.  if I recall correctly.

User-added image
Erik PetersonErik Peterson
Nice!  glad you got it! 
Fabian ManzanoFabian Manzano
Thank you Erik, i was very stuck with this issue, however i am having a problem unless this is a standard behaviour, I am adding into the opportunity page. But it doesnt show up in the buttons where i guess they are supposed to.
It shows up in the activity tab, and also there is no option to select the email template, is this normal?
This is where it shows, but no option to select templates

 
Erik PetersonErik Peterson
the activity tab is the normal placement of the email button in Lightning.  As far as no template option, that is strange.  You're saying you don't see the template icon lower left of the email?
User-added image
if not, you might consider opening a case with support to investigate.