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David TannenbaumDavid Tannenbaum 

Report not returning what entered

I am trying to return all of my users' accounts that have Industry marked as "Higher education". But the report does not return anything. I am an admin. And my users can't get the reports to return all their accounts with "Higher education" marked in Industry.

I know that my users have accounts that meet my criterion. For example, they have Harvard University and University of Pennsylvania.

I have tried searching for accounts whose Industry field contains "education", but no luck. Any ideas?
Best Answer chosen by David Tannenbaum
Mary TaglerMary Tagler
Could there be more than one field with the Industry label and you're pulling the wrong one in? Is it just an Account report? If there's an Industry field on another object that's also being pulled into the report, it's possible your filter is looking at the wrong one.

ave you confirmed spelling and case are correct?

Those are my best two ideas,

All Answers

Mary TaglerMary Tagler
Could there be more than one field with the Industry label and you're pulling the wrong one in? Is it just an Account report? If there's an Industry field on another object that's also being pulled into the report, it's possible your filter is looking at the wrong one.

ave you confirmed spelling and case are correct?

Those are my best two ideas,
This was selected as the best answer
David TannenbaumDavid Tannenbaum
It works! None of the advice applied, but a few days later I did exactly the same thing and got search results.