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Cannot Link Trailhead Badges With Success/Trailblazer Community Profile
BUT my Trailhead account is already linked to a previous community profile I had via a job. I now use my personal profile and would like to link it to Trailhead to display my badges. I know you cannot link your Trailhead to 2 community profiles but I do not have access to the old account to remove the link...
I have contacted Salesforce but they won't help me and keep telling me to post in the community/developer community. Does anyone have contact details for someone at Salesforce who can remove the Trailhead link on my old profile so I can re-link to my new profile?
Thanks!
Here are ALL the details I provided. Hope it get's you further :-)
Problem Type: General Salesforce Functionality
Product Topics: All Help or Online Training Questions
Case Subject: Linking Trailhead/Webassessor to Success Community
Severity Level: Level 4 - Medium
Instance Type: Production
Have you granted login access?: No
Steps to Reproduce: Click Connect Certification Account in the Success Community profile.
All Answers
I've followed your steps but I'm a bit confused about "Disconnect Salesforce credentials from user account". The only Salesforce login details I see are my presonal credentials. I don't see my old work details so I'm not sure what I should be disconnecting?
Thanks, Christine
I'm unable to link my Trailhead or Webassessor to the success community. Every time I try, I get an error saying:
Please correct the following error(s):
We couldn't verify your email.
I suspect this is because they are linked to another account, however, I can't currently access that account as it seems to have been deactivated/expired.
Can you please help?
Here are ALL the details I provided. Hope it get's you further :-)
Problem Type: General Salesforce Functionality
Product Topics: All Help or Online Training Questions
Case Subject: Linking Trailhead/Webassessor to Success Community
Severity Level: Level 4 - Medium
Instance Type: Production
Have you granted login access?: No
Steps to Reproduce: Click Connect Certification Account in the Success Community profile.
So log in to the community where you currently have Trailhead linked, go to your profile just like you do in this community, and then do BOTH of the following:
- Uncheck the checkbox for sharing your Trailhead information
- Delete your associated email address by clicking the X next to your email address
You must do BOTH of the above or it won't work.If you read my original question you can see I knew my Trailhead was linked to another account. My issue was I no longer had access to that account to unlink it.
I have a similar problem with my Trailhead. Will you mind explaining the solution to this?
Thanks,
Deb
Do you have access to the other Salesforce community account your Trailhead is linked to?
This issue tends to occur when you have multiple community profiles. I had linked my Trailhead with an old work profile that I no longer had access to.
If I had access I could have logged in and disconnected the link, which would then allow me to link it to my new account.
Christine
I have a result... Chris Emmett (above) posted the correct Case Creation details above, which I didn't use, but got the same result. As you can see, my badges have appeared. Ana from tier 1 tech support called me and her tier 2 engineers told her what email address was associated with my Trailhead account. It was an old, but still active alias from my old domain. I still had access to it, so I was able to associate the account. I have now used Chris' fields above to create a case to update my email address. I can't figure out where to see it or how to update it, being my email address, in Success.Salesforce.com without contacting support.
I think... correct me if I'm wrong... Success.Salesforce.com is acutely tailored and may be restrictive on purpose to allow for more granular moderation of profiles. I forgive the inconvenience if that is the case. Otherwise, they should fix this, but you could open a case, if so inclined.
Trailblazer profile info disappeared and now can't connect trailhead to trailblazer?
I had completely setup profile for Trailblazer with profile pic, following, trailhead badges linked, about me information, and yesterday when I logged into trailblazer, all the information had disappeared, and only my first and last name was existing. I use same email id for trailhead and trailblazer.
And now, when I'm again setting up my profile for trailblazer, my trailhead account is not getting linked to trailblazer.
However, I'm still in confusion, where, in first place, did my trailblazer account information go? I rechecked again and again.
P.S. - I have same email id, same username for my trailhead as well as trailblazer account
You might want to log a case with Salesforec about this.Are you definitely logged into the correct account?
My RCA:
For example, I have two success.salesforce.com accounts. I cannot connect WebAssessor or Trailhead to my "personal" profile because they are currently tied to THIS, my "MCG" profile.
If you cannot access any other success accounts, you need to open a support case from your Help & Training link and answer the phone when they call you. They will be able to find the other success profile and disconnect it but it might take a week or two.
Troy
I tried all means yet same problem. I tried to raise a support case. However, in the Help and Training section, I'm not getting any option to create a case or log a case. Even on clicking Contact support, I'm asked to log in and then direct to same Help page again and again. I spent entire week to figure out, how to raise a case and checked all possible options. I think I should directly call Salesforce.
From the Trailblazer website, click on the Help tab and then on the case button - you will need to login with a production account not your personal developer login. Do you work in a live Salesforce org? Use those credentials to login to see the support options.
Christine
I am trying to connect my partner profile with my trailhead profile. Thanks!
-Chris
It turns out this is a bug, I've been back and forth with support all week as it's driving me nuts. Very frustrating. I'm trying to use one login/ID for all.
Just an FYI :)
I got the same issue and followed the instruction here is log a case. Just a few hours, I got an email from Ravindra said my Trailhead email is already connected to the other community profile and forwarded my case to community team. After removing from an old community profile, now my profile was linked. Moreover, I got the issue when linking Trailhead to Webassessor Account for my credential maintenance, but now it solved.
For those who have more than one community profile like me, could check the connection, maybe It'll be solved.
Community Profile
Trailhead Profile
Any solutions, links, ideas, etc. are welcomed.
Thanks in advance!