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AJ AJAJ AJ 

Macro instructions - email action selection no available

Hi,  I don't have the email action option under the Active Case Tab option below in the Macro instruction (see screenshot below). I enabled the active Enable Case Feed Actions and Feed Items enabled Email to Case  and slected ALl emails in the email deliverability. Anybody knows how to make it work so the email action option is there?
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Amit SinghAmit Singh
You need to do the following steps

1) Select Active Case Tab -> Click on Done
2) Click on Drop Down you will get Select Email Action .
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Also, please make sure that you have configured the below things.
1. Enable Case Feed Actions and Feed Items checkbox checked in the Support Settings for cases. 
2.Email deliverability was set to System email only, so it wouldn't show me the options I needed to see until I set it to All email. 
AJ AJAJ AJ
As i wrote in my question  i did all of those configurations already in my question and  no email action option. anybody knows the solution here?
 
Paul GogginPaul Goggin
HI AJ,
I know you probably solved for this but when I found myself up against this hurdle after checking everything I found that there are actually 3 "email" quick actions that I needed to add to the case feed.
I had only added 1 but then I went back,
reviewed my case feed layout
clicked on Quick Actions
typed in "email" and added all 3 quick actions to my layout
saved
 
then I was able to access the "select email action" option.
 
Best regards
 
Sakthivel MadeshSakthivel Madesh
Hi AJ,

1) Select Active Case Tab -> Click on Done
2) Click on Drop Down you will get Select Email Action is missing.
Solution to appear the Select Email Action while creating a Salesforce Macro.

Step 1: Enable Email-to-Case From Setup in the Email-to-Case Settings (https://trailhead.salesforce.com/content/learn/modules/service_basics/service_basics_create_customer_channels)
Step 2: Enable Macro Browser in the Sample Console under Apps (https://trailhead.salesforce.com/content/learn/modules/service_macros/service_macros_setup)
Under Choose Console Components, add Macro Browser.
Under Assign to Profiles, set System Administrator to Visible.
Step 3: Enable Case Feed Actions and Feed Items checkbox checked in the Support Settings for cases.
Step 4: Email Deliverability Should be “All email” in the Access level dropdown (Setup -> Deliverability).
Step 5: Case PageLayout, Enable Email Quick Action in case feed layout (Setup -> Case -> PageLayout -> Quick Actions -> Enable Email under the Quick Actions in the Salesforce Classic Publisher Section.

Reference:
http://theblogreaders.com/select-email-action-not-availble-salesforce-macro-creation-trailhead/

Thanks,
Sakthi
Marco TorrisiMarco Torrisi
Youn need to enable Email-to-Case to be able to see EMAIL in case object (but you have to add the action in the page layout)